Thank you for your feedback. We appreciate your suggestion regarding advance notice for tipping expectations and will ensure clearer communication in the future to help guests plan accordingly. Should you prefer, our Reservations Team can assist you in including gratuity costs in your booking, enabling you to settle this in advance of your travels. Thank you once again for your valuable feedback. We look forward to providing you with an even better experience in the future.
Service from the concierge and driver were excellent. Service at some of the hotels was not up to Luxury Gold standards. Check in at the Wellington Hotel was a mess. Breakfast in Havelock North at...
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Tuotearvostelut
Mantombi
Luxury Gold
8 months ago
Thank you for your thoughtful feedback. We are pleased that the itinerary and the expertise of both the Travel Concierge and Coach Driver met your expectations. Your comments regarding the hotel service and specific experiences in Wellington and Havelock North are noted and will be addressed with the Operations Department to ensure improvements. We appreciate you taking the time to share your insights, which are invaluable in our ongoing efforts to enhance the quality of our offerings.
The travel concierge and driver was terrific. The hotels, overall with one or two exceptions, were first-rate. The included meals were fine, but sometime too much food.
Tuotearvostelut
Mantombi
Luxury Gold
8 months ago
Thank you very much for sharing your thoughtful feedback. We are pleased to hear that you found the Travel Concierge and Coach Driver to be excellent, and that the itinerary allowed you to experience the diverse beauty of New Zealand. We appreciate your comments regarding the hotel selection and meal portions, as well as your observations about the length of some travel days. We value your insights and will use them to improve our future programmes.
Ostopäivä: 21/01/2026
0
Jaa
BK
Bankim Kaji
Feefo Verified
USA
8 months ago
Tuotearvostelut
Mantombi
Luxury Gold
8 months ago
Thank you for taking the time to share your feedback. We are pleased to hear that the tour, accommodation, Travel Consierge, and service met your expectations. Your positive remarks are greatly appreciated and will be shared with our team. We hope to have the opportunity to welcome you again in the future.
See prior comments. The hotels were also excellent. The only downside were some of th more remote locations.
Tuotearvostelut
Mantombi
Luxury Gold
8 months ago
Thank you for your wonderful feedback. We’re delighted to hear the hotels exceeded your expectations, and we appreciate your understanding regarding the remote locations.
The Travel Consierge will be thrilled to read your kind words. Her dedication and passion for providing excellent service truly shine through, and we’re so pleased she made your experience memorable.
We’ve noted your suggestion about adding a stop in the Marlborough district and will pass this along to our itinerary planning team.
Thank you for choosing us, and we hope to welcome you on another tour soon.
Our first Luxury Gold trip and it did not disppoint. New Zealand is beautiful and our itinerary was perfctly planned. Susie Ferkins as our guide and made the trip very special, highly recommend...
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Tuotearvostelut
Mantombi
Luxury Gold
8 months ago
Thank you so much for your wonderful review. We’re thrilled that your first Luxury Gold trip exceeded expectations and that you found New Zealand as beautiful as we do. It’s lovely to hear that the Travel Concierge made your Southern Drift experience so special. We’ll be sure to pass on your kind words to her. We hope to welcome you on another journey soon.
Ostopäivä: 21/01/2026
0
Jaa
DH
David Howie
Feefo Verified
CAN
8 months ago
Mitä David Howie sanoi Luxury Gold:
Pick up driver in Cairns was in wrong location
Tuotearvostelut
Mantombi
Luxury Gold
8 months ago
Thank you for your feedback. We appreciate you bringing the Cairns pick-up issue to our attention and are glad to hear you enjoyed the overall itinerary. We’ve noted your suggestions about extending the time in Sydney and including a Melbourne to Hunter Valley route. Your input helps us enhance future travel experiences. We hope to welcome you again soon and provide you with an authentic Luxury Gold travel experience that exceeds your expectations.
Ostopäivä: 13/01/2026
0
Jaa
DK
David Kelly
Feefo Verified
USA
8 months ago
Mitä David Kelly sanoi Luxury Gold:
excellent service overall.
Tuotearvostelut
Mantombi
Luxury Gold
8 months ago
Thank you for your feedback. We’re thrilled you enjoyed the itinerary and found your Travel Concierge knowledgeable and professional. We can’t wait to welcome you back for your next adventure.
The local guides did not speak understandable English. The general guides were excellent.
Tuotearvostelut
Mantombi
Luxury Gold
8 months ago
Thank you for your feedback and for highlighting the strengths of the itinerary and our general guides in Cambodia, Vietnam and Laos. We’re sorry to hear about your experience with some Local Specialists. Our team meticulously selects the on-the-road team based on their expertise, commitment to service and regional knowledge. While English may not be their first language, we train all our Local Specialists to communicate effectively. Your comments are noted and will help us continue improving consistency across all guides. We appreciate your feedback and hope to offer you an improved experience in the future.
Thank you so much for your wonderful review of your recent trip to India. We’re absolutely delighted to hear that you had such a brilliant experience with our team. It’s fantastic to know that the Travel Director made such a positive impression on you. We’ll be sure to pass on your kind words about his extensive knowledge of history and India. Our Travel Directortake great pride in sharing their expertise and passion for the country, and it’s lovely to hear that this enhanced your journey so significantly.
We’re also pleased that our Coach Driver and helper contributed to making your trip so memorable. The entire team works hard to ensure our guests have an exceptional experience, and your feedback means a great deal to all of us.
Thank you for recommending Travel Director and our services. We truly appreciate your confidence in us, and we hope to have the pleasure of welcoming you back to India in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.