Our guide and driver were both excellent! Fun, informative, timely.
Dale
Luxury Gold
8 years ago
The Ultimate Italy is an excitement filled trip that has been designed to showcase some of the country’s most beautiful and iconic sights in just a snapshot of time. Even so, we truly regret to learn that the pace of the itinerary wasn’t as you had anticipated and perhaps should you be interested in another entertaining experience in the future, our Luxury Gold Experts could help you find a journey better suited to your preference of travel.
Tuotearvostelut
Ostopäivä: 20/05/2018
0
Jaa
TC
Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Luxury Gold:
Everything was good . Enjoy all the beautiful senery. Had a wonderful tour guide Lezli Petersen. She went above and beyond our expectations.
Tuotearvostelut
Dale
Luxury Gold
8 years ago
It is wonderful to learn of the huge part that the service on your trip played in helping to make your time in Canada so memorable and we hope that you have taken many breath-taking moments away from your experience. What’s more, we hope that you will be joining us again soon to confidently explore another remarkable destination.
The coach trip was excellent-would have been helpful to give us full details of the cruise particularly the on-shore trips.
Dale
Luxury Gold
8 years ago
It truly pleases us here at Luxury Gold to learn that you enjoyed your time on the Indulgence in Eastern Canada and Cruise. Furthermore, we have passed on your suggestions to our Operations Team for their reflection. However, we hope that you will join us again in the near future for more rewarding experiences.
Gold service is no different to the normal insight tours as the hotels are the same and some on Gold service were worse than an insight hotel. Not value for money spent on gold service. The our...
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Dale
Luxury Gold
8 years ago
We endeavour to connect our guests to their destination in rewarding ways and we believe that this is best done through our dedicated Travelling Concierges and Local Experts. That is why it surprises us to learn about your experiences and disappointment with the service that you received whilst on the trip. These comments along with those about the condition of the accommodations and meals in the itinerary have been forwarded to both our Quality Control and Operations Team to ensure the continuation of our guests’ complete satisfaction. Should you perhaps reconsider journeying with us again in the future, we would be delighted to have the chance to provide you with a typical experience in line with our Luxury Gold standard.
The hotels were excellent as well as the itinerary. In addition the Tour concierge and Coach driver were exceptional.
Howell Geib was one of the best tour directors that Wi gave encountered and added...
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Tuotearvostelut
Ostopäivä: 26/05/2018
0
Jaa
TC
Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Luxury Gold:
Rate this trip for what it was a 3 to 4 star trip.. no where near a 5 star
Dale
Luxury Gold
8 years ago
Our Team at Luxury Gold work passionately to create exceptional travel experiences for our guests that are unrivalled in terms of their excellence. Therefore, we are naturally disappointed that you felt the hotels and meals we not in line with our high standard. This is why your feedback is so valuable, as our Quality Control Department is looking further into your remarks to avoid any similar concerns affecting our guests' future departures. Nonetheless, we hope that all other aspects of the trip were as you had anticipated and we hope to have the chance to ****** you to another wonderful destination in the future.
Tuotearvostelut
Ostopäivä: 20/05/2018
0
Jaa
TC
Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Luxury Gold:
Include more meals with the trip; we were on our own for meals quite a bit.
Dale
Luxury Gold
8 years ago
Thank you for your ideas on how to improve this experience and we have passed on your suggestions about the meals and time spent in Montreal to our Product Development Team for their reflection. Nevertheless, we hope that you have taken many unforgettable memories away from your recent vacation with Luxury Gold in Canada.
Tuotearvostelut
Ostopäivä: 26/05/2018
0
Jaa
Luotettu asiakas
Feefo Verified
8 years ago
Too much repetition in the trip! Could have spent more time seeing sites in Rome etc! Too much back tracking!
Jillian - Head of Operations
Luxury Gold
8 years ago
We endeavour to carefully craft our itineraries to ensure that each day is filled with exceptional experiences that bring each destination to life, which is why we are truly sorry to learn that the organisation of the itinerary wasn’t as you had anticipated. However, we recognise that you feel a different route travelled could help to make the itinerary even more enjoyable and so your concerns are being looked into further as our guests' comfort is paramount to us here at Luxury Gold. Thank you so much for your feedback and we hope to travel with you again.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.