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By customer service, we are referring to all of the assistance that you were provided throughout your trip and therefore, we are extremely delighted to learn that your whole time with our dedicated team was seamless from start to finish. Nevertheless, we are just as pleased that the Treasures of the Incas provided you with the experiences that you had hoped for and we look forward to more adventures with you in the future.

At Insight Vacations, we are fully aware of the important role that our Team play in the success of our itineraries. That is why; all of our representatives are carefully selected and have received thorough training to be able to manage our departures with the highest level of professionalism. It is for this reason that we were most troubled to learn of your disappointment with the Travelling Concierges’ comments and actions on this trip and we would like to assure you that the necessary steps will be taken to prevent any similar concerns from affecting our guests travelling experiences going forward. Furthermore, we regret that your return flight was cancelled and to learn of any miscommunication; however, we hope that our Insight Experts were able to assist you to make other arrangements. Nonetheless, we thank you for all of your comments which will help us to make the necessary improvements to the itinerary and we remain pleased that you did leave your time on the Treasures of the Incas with many outstanding highlights.

Thank you for your suggestions which you believe will make this itinerary even more enjoyable for our future passengers; they have been passed on to our Product Development Team for consideration going forward. Nonetheless, we are delighted that the trip covered many attractions that you enjoyed discovering and we hope that you have returned home with many unforgettable experiences.