Ordered a rug and got sent something totally different , emailed with no response had to ring and wait on hold for 20 mins to finally speak to someone to have it picked up and what I actually ordered...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and we are so sorry that you received the incorrect rug. It seems the product codes on the outer packaging were incorrect and our warehouse pickers were not aware that the incorrect rug was inside. As per checking on your case, I can see that we are arranging a collection and full refund since we do not have any stock left of the rug you have chosen. Again we sincerely apologise for this and we endeavour to have this resolved soon for you.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and we are so sorry that you received the incorrect rug. It seems the product codes on the outer packaging were incorrect and our warehouse pickers were not aware that the incorrect rug was inside.
As per checking on your case, I can see that we are arranging a collection and full refund since we do not have any stock left of the rug you have chosen. Again we sincerely apologise for this and we endeavour to have this resolved soon for you.
Placed my order easy online, received it well.
When they say next day delivery it’s not always the case.
Customer service was good when having to cancel an order last minute.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome feedback and 4 Star Review. We are glad that you were happy with the Customer Service received. With our Same Day/Next Day delivery services, this can be purchased as an upgrade where eligible. I can see that you had chosen our Premium Delivery service for an assisted delivery which has a standard delivery time frame of 2-10 working days. We are glad to see that your order was delivered within 5 days.
We look forward to having you shop with Luxo Living again in the future.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome feedback and 4 Star Review. We look forward to having you shop with Luxo Living again in the future.
I had the ultimate worst experience with this company. Paid $135 for delivery, only to be told that the couch will be left outside my apartment building because I didn't pay for PREMIUM delivery....
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Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Rachel, Thank you for your feedback. We are sorry that you are unhappy with the delivery service, however our website does state that The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging
* HEAVY OR OVERSIZED ITEMS: Due to the nature of the items we sell (furniture) and our customers’ requirements for low cost delivery services, we book transport services with just one person on board the vehicle. You will need to provide enough assistance on your end with carrying items from the delivery vehicle to your door. If you have ordered a particularly large and heavy item such as a sauna or wine fridge, please ensure you have at least 3 or 4 people who can assist with lifting the cartons.Premium delivery is only available in certain areas.
Thank you for your Awesome Feedback and 5 Star Review. We look forward to having you shop with us again!
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome Feedback and 5 Star Review. We are so glad to hear that you love your new outdoor setting. We look forward to having you shop with us again!
Ostopäivä: 18/06/2020
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Jaa
Luotettu asiakas
5 years ago
service was fine
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and 4 Star review. We are glad to hear that you are happy with our service.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Ashley, We are sorry to hear that you were not satisfied with the product quality. We would like to take a look into this for you even though you have not submitted a warranty claim. One of our Support Representatives will be in touch via email to discuss the issues you have and will request photos so that we can work on resolving the matter for you.
Kind Regards, Luxo Living Team
Amazing customer service, which is rare with online companies! Thanks LuxoLiving, especially Karen, who changed my order without any fuss when I wanted a different coloured sofa. Also great and...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your awesome feedback and 5 Star Review. We are so happy to hear about your great experience. We look forward to having you shop with us again.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your awesome feedback and 5 Star Review. We are thrilled to hear that you love your new sofa. We look forward to having you shop with us again!
Ostopäivä: 18/06/2020
0
Jaa
Luotettu asiakas
5 years ago
purchase to delivery fast and accurate
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your awesome feedback and 5 Star Review. We look forward to having you shop with us again.
Good service, the online chat is not all that good. There were times when it timed out or there was no reply. The instructions were not clear and some of the translation making no sense.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your awesome feedback and 4 Star Review. We will certainly take your feedback regarding the Live Chat and Instructions on board. We look forward to having you shop with us again.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your awesome feedback and 5 Star Review. We look forward to having you shop with us again.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
