Not charge me twice for delivery. And refund me one of the delivery costs please? Danielle Arthur
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Danielle, Thank you for your feedback. We are very sorry to hear that you were charged twice. Unfortunately we have not seen any communication from you regarding this until now and upon checking I can see that there are 2 identical orders in our system for you. We have closed one and processed a full refund for you. You now only have 1 open order in our system. This issue might have been caused due to an internet lag or timed out page that was possibly refreshed and this may have caused you to accidently process 2 order. Our IT Team are further investigating this to see if it can be prevented from happening again.
Kind Regards, Luxo Living Team
Fast delivery and Easy to purchase online. Call centre had quick response and sorted out my issue fast.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Amazing feedback. We look forward to having you shop with Luxo Living again in the future.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are very sorry to hear that some screws were missing and the unit was unbalanced. I will have a support member reach out to you to discuss this further with you.
Excellent service. Quick delivery, I paid for same day delivery and my order was at my door step within a few hours. The lady at the warehouse was extremely friendly and helpful.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Amazing feedback!! We are thrilled to hear that you are happy with the service received. We look forward to serving you again.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your awesome feedback! We are so happy that you are happy. We look forward to having you shop with Luxo Living again in the future.
Their website gives a cheaper price before clicking on the buy now button, but when it's time to actually pay, the price goes up, and the company won't refund the difference.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your email. I have looked into your order and everything seems correct. The advertised price of the item at the time of your purchase was $459.00, plus a delivery fee of $82.45. You added a 5% discount via the promotional link which then took $22.95 off your order. Your order total of $518.50 is correct and included a 5% discount.
Our prices are subject to change at any time without notice, so if you had a sale item sitting in your cart for an extended period of time and the sale ended, the sale price will not be reserved for you until the checkout is complete and the order is paid for. We are sorry if this is what may have happened in your case.
Kind Regards, Luxo Living Team
Ostopäivä: 21/06/2020
0
Jaa
Luotettu asiakas
5 years ago
Excellent service n same good quality as picture.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome feedback and 5 Star Review. We look forward to having you shop with Luxo Living again!
Ostopäivä: 21/06/2020
0
Jaa
RB
Ruth Birznieks
5 years ago
Mitä Ruth Birznieks sanoi Luxo Living:
Did not receive the colour I thought I ordered.
Good Delivery
No explanation of straw like things received with the sheets.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are sorry to hear that you received the incorrect colour sheets. We will be in touch with you to resolve the matter. In regards to the extras you received in the bad, they re Food Bag Sealers. We popped a few in your delivery as a small freebie. See what they are here https://www.luxoliving.com.au/Search?keywords=bag+sealer
Didn’t get an order confirmation email in the purchase - but the money was withdrawn from my account.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are sorry that you didn't receive the order confirmation email. It may have landed in your junk folder. I have now resent this to you again.Kind Regards, Luxo Living Team
Ostopäivä: 19/06/2020
0
Jaa
EP
Elizabeth Pintur
5 years ago
Mitä Elizabeth Pintur sanoi Luxo Living:
Immediate response, delivery & staff ready to assist.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome feedback and 4 Star Review. We look forward to having you shop with Luxo Living again!
Ostopäivä: 19/06/2020
0
Jaa
Luotettu asiakas
5 years ago
Overall good service. Great communication
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome feedback and 4 Star Review. We look forward to having you shop with Luxo Living again!
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
