If I could I would give no star. Wrong delivery. no ownership. no rectification. no organisation. worst experience of my life
Luxo Living Customer Servic
Luxo Living
5 years ago
We are extremely sorry that you received the incorrect item on delivery. As per our emails with you we provided some options to resolve the matter and you have chosen to have the bed collected for a full refund. As per confirmation with the courier this is arranged for collection next week. Once we have collected the item, you will be receiving your full refund.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
We are extremely sorry that you received the incorrect item on delivery. As per our emails with you we provided some options to resolve the matter and you have chosen to have the bed collected for a full refund. As per confirmation with the courier this is arranged for collection next week. Once we have collected the item, you will be receiving your full refund.
Other than the last minute change in price, these guys were great
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for the 4 Star rating and awesome feedback. Yes unfortunately our Prices are subject to change at anytime without notice. We look forward to having you shop with us again!
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback, we are thrilled to hear that you love the product. We look forward to having you shop with us again.
Ostopäivä: 14/06/2020
0
Jaa
UK
Umesh Khanal
5 years ago
Mitä Umesh Khanal sanoi Luxo Living:
Product arrived on time as told.
Quality of product is good.
Installation is tricky as everything comes in same box without specification.
And its get even harder when there was 2 screw missing inbox.
Luxo Living Customer Servic
Luxo Living
5 years ago
We would like to Thank you for your feedback. We are glad to hear that the service and quality side of things was good, however sorry to hear that you are missing some screws. I will have our team in touch with you straight away to have this resolved.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
We would like to Thank you for your feedback. We are sorry to hear that you are missing some screws. I will have our team in touch with you straight away to have this resolved.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We are thrilled to hear that you are loving your Chantal Accent Chair.
Luxo Living was very prompt in delivering and buying online was a breeze.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your 4 Star Service rating and feedback. We really appreciate it.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
We are extremely sorry to hear that you are not satisfied with the Dressing table. We only want our customers to be happy and satisfied with their purchase. We will be in touch with you to discuss your options moving forward.
Extreemly poor communication to customers re: wrong deliveries, missing delivery dates and gave out my personal information to other buyers of your products. Still waiting for my order and phone...
Lue lisää
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Emma,We are extremely sorry that you received the incorrect item. Upon checking Hunter Express tracking, it appears your correct delivery is out for delivery today. I will have one of our Support members contact you today to provide an update.
Kind Regards, Luxo Living Team
Luxo Living Customer Servic
Luxo Living
5 years ago
I would like to touch base with you to follow up if you have now received the correct item and have successfully been able to set up and use?
If so we would love an updated star rating on the product, or if you have any outstanding issues, please let me know and we will be in touch immediately to resolve for you.
Luotettu asiakas
5 years ago
Thankyou for the feedback- though i have now received the product i feel the service i received from your customer service team was very poor until I wrote a poor review for the public.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and rating update. We appreciate this and so glad to hear that you are happy with your product. We are sorry that we failed in the service area. You feedback is greatly appreciated.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Emma,
We are extremely sorry that you received the incorrect item. Upon checking Hunter Express tracking, it appears your correct delivery is out for delivery today. I will have one of our Support members contact you today to provide an update.
Kind Regards, Luxo Living Team
Luxo Living Customer Servic
Luxo Living
5 years ago
I would like to touch base with you to follow up if you have now received the correct item and have successfully been able to set up and use?If so we would love an updated star rating on the product, or if you have any outstanding issues, please let me know and we will be in touch immediately to resolve for you.
Luotettu asiakas
5 years ago
easy set up, as advertised in condition and very happy with the product.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and rating update. We appreciate this and so glad to hear that you are happy with your product. We are sorry that we failed in the service area. You feedback is greatly appreciated.
Ostopäivä: 09/06/2020
0
Jaa
SK
Steve Knight
5 years ago
Mitä Steve Knight sanoi Luxo Living:
really easy to use web site and a good selection of products to choose from.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and generous feedback. We look forward to having you shop with us again!
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and generous feedback. We look forward to having you shop with us again!
Ostopäivä: 07/07/2020
0
Jaa
DP
Danya Pearce
5 years ago
Mitä Danya Pearce sanoi Luxo Living:
Not received my order
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Danya, We are sorry to see that you have provided us with a 1 Star Rating. At the time of placing your order, the Estimated dispatch date was advertised as Monday 20/07/2020. As per your website Order confirmation (which I have resent to you) the Estimated Delivery Date is Friday 24/07/2020 - Monday 03/08/2020. Your order is not yet overdue. We will be in touch with you by phone to see if you are no longer wanting to wait for your Pre Ordered item.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Danya,
As discussed on the phone, we have resent the order confirmation email that shows the Estimated dispatch dates and delivery not being overdue. You have requested that I send you a message to advise how to remove the 1 star reviews that have been left. There should be an option to re-rate/remove your feedback, however if you reply to this message stating that you are happy for your reviews to be removed, then a moderator is also able to help do so. I appreciate your fairness in the matter.
DP
Danya Pearce
5 years ago
I see the confirmation was a while back and could not find it on my email but it is a long lead item, which I was unaware of. Apologies and thank you for your speedy answer!
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Danya, We are sorry to see that you have provided us with a 1 Star Rating. At the time of placing your order, the Estimated dispatch date was advertised as Monday 20/07/2020. As per your website Order confirmation (which I have resent to you) the Estimated Delivery Date is Friday 24/07/2020 - Monday 03/08/2020. Your order is not yet overdue. We will be in touch with you by phone to see if you are no longer wanting to wait for your Pre Ordered item.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Danya,As discussed on the phone, we have resent the order confirmation email that shows the Estimated dispatch dates and delivery not being overdue. You have requested that I send you a message to advise how to remove the 1 star reviews that have been left. There should be an option to re-rate/remove your feedback, however if you reply to this message stating that you are happy for your reviews to be removed, then a moderator is also able to help do so. I appreciate your fairness in the matter.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
