Absolutely appalling. My bunk beds were delivered half broken, half missing and some parts not meant for me. Still waiting on a new set and also a refund. Not to mention customer service regarding...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are sorry that your item arrived with damages. Luxo Living provide Free Transit Insurance to all of our customers if in the unfortunate event your item is damaged during transit. I have looked into your claim and can see that you contacted us on 18/7/2020 and we sent you your claim details via email on the same day 18/7/2020. On the 21/7/2020 we advised you by email that a replacement BOX 1 was dispatched to you. As per the tracking, we can see that it has now been scanned into the Melbourne depot this morning (coming from Sydney). You should be receiving the delivery shortly, however we have lodged a query with Hunter Express on your behalf to see if they can provide an ETA. We are sorry that your item was damaged, however we have provided a speedy resolution for you under our Transit Insurance Policies.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are sorry that your item arrived with damages. Luxo Living provide Free Transit Insurance to all of our customers if in the unfortunate event your item is damaged during transit.
I have looked into your claim and can see that you contacted us on 18/7/2020 and we sent you your claim details via email on the same day 18/7/2020. On the 21/7/2020 we advised you by email that a replacement BOX 1 was dispatched to you. As per the tracking, we can see that it has now been scanned into the Melbourne depot this morning (coming from Sydney). You should be receiving the delivery shortly, however we have lodged a query with Hunter Express on your behalf to see if they can provide an ETA. We are sorry that your item was damaged, however we have provided a speedy resolution for you under our Transit Insurance Policies.
I had a bit of a hassle before I received the product. The first time it was delivered it wasn’t the same day that it mentioned it was coming so nobody was home when it was delivered. I received an...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are extremely sorry that Hunter Express did not deliver your order on the date that they allowed you to select. We will certainly pass this feedback onto them.
Tuotearvostelut
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are sorry to see that you are having troubles with the doors of your TV Cabinet. I can see that you have not yet opened a warranty claim so we will have a Support member contact you as soon as possible with some troubleshooting 1st to see if we are able to resolve the matter that way. Otherwise we will look into alternative resolutions for you.
Ostopäivä: 25/06/2020
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Jaa
Luotettu asiakas
5 years ago
Quick delivery, the sheets were good quality and reasonably priced product
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.
No response to email regarding missing pieces. Bed slats splintered on first use. Despicable company. Out $500 on broken junk. Do not buy from them
Luxo Living Customer Servic
Luxo Living
5 years ago
We are extremely sorry that you received your bed with missing pieces. Your support Case worker will be in touch with you as soon as possible to provide you with an ETA on those missing parts. Regarding broken/splintered slats, we don't have any photos from you regarding this different matter so your case worker will request those upon contact with you. We are extremely sorry that this has happened to you, it was unintentional and you are covered by warranty to resolve these matters. We will be in touch with you shortly.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
We are extremely sorry that you received your bed with missing pieces. Your support Case worker will be in touch with you as soon as possible to provide you with an ETA on those missing parts. Regarding broken/splintered slats, we don't have any photos from you regarding this different matter so your case worker will request those upon contact with you.
We are extremely sorry that this has happened to you, it was unintentional and you are covered by warranty to resolve these matters. We will be in touch with you shortly.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
