The constant and caring customer contact at all times deserves five stars. During what could have been a very stressful time with the airline Germania going into liquidation they were in constant...
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Gina
FlyDirect
7 years ago
Thank you very much for your comments regarding our customer service team and the contact we provided with our clients throughout the change of airline process. We look forward to welcoming you on another holiday with FlyDirect in the future!
Very good , no problems at all and the issue with Germania not flying was sorted very quickly . We were also informed quickly about the problem with 737 MAX .. Our first experience with Fly direct...
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Gina
FlyDirect
7 years ago
Thank you for your kind words, we are glad the service from our team and the quick turnaround period of securing a new airline and then again an alternate aircraft, meant that you could get off on your holiday and FlyDirect to Tenerife. We look forward to welcoming you on another FlyDirect flight in the future.
Tuotearvostelut
Ostopäivä: 25/03/2019
0
Jaa
Luotettu asiakas
Feefo Verified
7 years ago
Very helpful staff.
Booked up so easily!
Very disappointed though that the Flight to Tenerife didn't offer any alcoholic drinks, a glass of wine or a beer for the guys would have been nice, also...
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Gina
FlyDirect
7 years ago
Thank you for your comments and feedback regarding your recent trip to Tenerife, we apologise for not being able to offer the Saturday flight originally booked, as with the loss of original airline Germania the replacement Smartwings could only offer a Monday slot. I hope that once you arrived to Tenerife you still celebrated your birthday in style once you had settled in. We are working hard to get the 2020 programme in place and hope to secure weekend departure slots next year.
The flight was fine, left on time and was very comfortable, but we thought we were going for a week’s holiday when, in fact, it was only five days by the time we got down to Tenerife the day was over...
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Gina
FlyDirect
7 years ago
Thank you for your feedback, we are glad you enjoyed your stay at Jardines De Nivaria and were comfortable on the flight. We are sorry that you had less time to enjoy your week in Tenerife, due to the fact we had to arrange a new charter company this was the only schedule available at that time. We wanted to still be able to continue the FlyDirect programme for our customers and we hope for 2020 we can arrange better slots for our flights to maximise your time away.
Very impressed that we were kept informed constantly of flight and date changes on our trip to Tenerife.
Smart Wings were adequate for this trip although a bit more friendly interaction would have...
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Gina
FlyDirect
7 years ago
Thank you for your lovely comments regarding your holiday, we are glad you enjoyed the relaxing oasis that is Jardines de Nivaria and also the service you received from us regarding the change of airlines. We look forward to welcoming you back to a future FlyDirect holiday
Tuotearvostelut
Ostopäivä: 18/03/2019
0
Jaa
TC
Trusted Customer
Feefo Verified
7 years ago
Mitä Trusted Customer sanoi FlyDirect:
Always kept us inform about the problem with the aircraft tickets arrive before the said date
Tuotearvostelut
Rebecca Evans
FlyDirect
7 years ago
Many Thanks for your feedback. We're sorry to hear that you were unhappy with the view from the room allocated on this occasion. Should you book with FlyDirect in the future please place a request with us for a sunny balcony and we will pass this to the hotel in advance. Neither FlyDirect brochure or website make mention of complimentary water, so I'm unable to advise on this I'm afraid.
Ostopäivä: 18/03/2019
0
Jaa
TC
Trusted Customer
Feefo Verified
7 years ago
Mitä Trusted Customer sanoi FlyDirect:
Recommended the hotel and organised flights/transfers etc perfectly.
Gina
FlyDirect
7 years ago
Thank you for your feedback, we are glad you enjoyed your holiday with FlyDirect. We do have a great half-board rate for this hotel with a great saving on your evening meals, but this does have to be booked for the duration of your holiday and prior to your holiday departure, we hope to see you again using the FlyDirect service.
Great response to the planned airline going into liquidation. Flight and hotel were faultless
Gina
FlyDirect
7 years ago
Thank you for your comments, we are glad you enjoyed your holiday in Tenerife and the service received in getting a new airline in place.
Tuotearvostelut
Ostopäivä: 04/03/2019
0
Jaa
Luotettu asiakas
Feefo Verified
7 years ago
Local service very good. Well done sourcing a replacement for Germania.
The replacement charter airline was very efficient - the only problem was the change in timings. An early start on the Monday...
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Gina
FlyDirect
7 years ago
Thank you for your feedback, as we had to get the replacement airline in place at short notice unfortunately these were the only slots that were available. We look forward to welcoming you on our services in the near future, we hope next years Tenerife programme can be back to a convenient weekend departure slot with better times!
Fantastic service, despite the first airline going bust just a few days before our trip, Flydirect quickly sorted out a new carrier and communicated the changes very well. The booking process was...
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Gina
FlyDirect
7 years ago
Thank you for your kind comments, we are glad that you enjoyed your time away and was happy with the service and the Direct flights we provided. We look forward to welcoming you back on a future trip!
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.