Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen Financial Wellness Group arvostelut

Näytetään kaikki 6,789 arvostelua

Trusted Customer

Feefo Verified

8 years ago

Mitä Trusted Customer sanoi Financial Wellness Group:

takes too long automated payment line doesnot work

Ian Williams

Financial Wellness Group

8 years ago

I am sorry that you've had problems with our automated payment line. A member of our Personal Finance Manager team will contact you to understand why you were not able to make your payment, as we've not had any problems with the service. Ian

Luotettu asiakas

Feefo Verified

8 years ago

Sympathetic, non judgemental, new there stuff, very helpful, would recomend

Ian Williams

Financial Wellness Group

8 years ago

Thank you for the very kind recommendation. Ian

Luotettu asiakas

Feefo Verified

8 years ago

Helpful, competent and kind. Exactly how this kind of service should look like.

Ian Williams

Financial Wellness Group

8 years ago

Thank you for the kind feedback. Ian

Trusted Customer

Feefo Verified

8 years ago

Mitä Trusted Customer sanoi Financial Wellness Group:

Set my plan up well initially. Wish they would acknowledge a lot quicker any received up loaded material to your portal that I have sent in

Ian Williams

Financial Wellness Group

8 years ago

Thank you for the feedback. All documents that you upload via the Document Portal are received and worked by us. We are also working on a substantial upgrade to our online service which should address your concern. Ian

Trusted Customer

Feefo Verified

8 years ago

Mitä Trusted Customer sanoi Financial Wellness Group:

Peace of mind in a phone call

Always helpful, friendly and nonjudgmental. Took every little bit of worry away when the occasion arose to deal with creditors. We are now completely debt free and it’s one of the best feelings in...

Lue lisää

Ian Williams

Financial Wellness Group

8 years ago

Congratulations on being debt-free. Thank you for the fantastic feedback - we are happy to have supported you on your journey. Ian

Trusted Customer

Feefo Verified

8 years ago

Mitä Trusted Customer sanoi Financial Wellness Group:

Very efficient and hands on company.

I would recommend them as their service is excellent.

Ian Williams

Financial Wellness Group

8 years ago

Thank you for the kind recommendation. Ian

Luotettu asiakas

Feefo Verified

8 years ago

Extremely helpful and good communication and great information

Extremely helpful , with great communication on dealing with debt . Very nice and respectful when speaking to you on the telephone . Very knowledgable on how to deal with creditors . All Roy d a...

Lue lisää

Ian Williams

Financial Wellness Group

8 years ago

Thanks for taking the time to feedback and for the recommendation. It is very much appreciated. Ian

Trusted Customer

Feefo Verified

8 years ago

Mitä Trusted Customer sanoi Financial Wellness Group:

Very easy to deal with, and very supportive considering the issues I had

As stated below, very easy to deal with on the phone as that's not something I find easy, and are always very supportive and generally helpful when I speak to them. If only every company was as good...

Lue lisää

Ian Williams

Financial Wellness Group

8 years ago

So pleased that you've found our service helpful and easy to deal with. Thank for taking the time to feedback. Ian

Luotettu asiakas

Feefo Verified

8 years ago

I booked a call between 1700 - 2000 and didn’t receive the call until 2025. I expected the call to last around 45 minutes and after a busy day at work I was not happy that the call was so late in the...

Lue lisää

Ian Williams

Financial Wellness Group

8 years ago

I am sorry that your review call didn't happen at the time booked. We do try and keep to time, but if another customer's review takes longer than usual, this can have a knock on effect. A member of our Personal Finance Manager team will contact you to address your concerns. Ian

Luotettu asiakas

Feefo Verified

8 years ago