Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,995 arvostelua

Mr Gordon Ireland

Feefo Verified

Portaferry

5 years ago

Mitä Mr Gordon Ireland sanoi ExoticDirect:

Great company - easy to deal with

I found Exotic Direct very helpful and easy to deal with

Alec

ExoticDirect

5 years ago

Hi Gordon, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you've found us easy to deal with and also that our team have all be helpful.Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mrs Rebecca

Feefo Verified

South Wales.

5 years ago

Mitä Mrs Rebecca sanoi ExoticDirect:

Premium pet insurance

No problems. Straight forward application. Paid out directly to vets.

Alec

ExoticDirect

5 years ago

Hi Rebecca, Thank you for giving us this positive review and also for taking the time to add comments about your recent experience. We are of course sorry to hear that you pet has recently had problems and that you needed to make a claim for vet treatment - but we were also pleased to read that your experience of making this claim was a straight forward one and the there were not any problems; either making the claim itself or paying your vets directly. Should you ever have any questions about your policy, this recent claim, or if we can help in any other way - then please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mrs Nadia Shihab

Feefo Verified

5 years ago

Mitä Mrs Nadia Shihab sanoi ExoticDirect:

Excellent

Excellent prompt efficient service - thank you

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review.We were all really please to read your comments and see that you're happy with the service we are providing. If you ever have any questions about your policy, or if we can assist in any other way, please do get back in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team.

Mrs Leonie Alvey

Feefo Verified

5 years ago

Mitä Mrs Leonie Alvey sanoi ExoticDirect:

Renewal was quick and easy. Also was easy to amend the details and there were no issues.

Alec

ExoticDirect

5 years ago

Hi Leonie, Thank you for giving us this positive review and also for taking the time to add your comments. It's good to know that your latest renewal was a quick and easy process. We're pleased to hear that the team also made it easy for you to update the details you needed to amend. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team.

Miss Kelly Milton

Feefo Verified

5 years ago

Mitä Miss Kelly Milton sanoi ExoticDirect:

Great price, brilliant cover value

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know your happy with both the level of cover and also the price. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team.

Luotettu asiakas

Feefo Verified

5 years ago

Quick and easy to insure our new additions to our family over the phone, great service!

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add your comments. It's great to know that you found it quick and easy to insure your new pets when you called and spoke to us. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team.

Mrs Becci Rutherford

Feefo Verified

5 years ago

Mitä Mrs Becci Rutherford sanoi ExoticDirect:

Fantastic quick and efficient

Alec

ExoticDirect

5 years ago

Hi Becci, Thank you for giving us this positive review. It's great to know that you're happy with everything we've been able to do for you. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Luotettu asiakas

Feefo Verified

5 years ago

Helpful, straightforward process

Friendly, helpful and could answer my questions. Offered me several options. Very straightforward process.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s! We really appreciate the time taken to leave a review! Happy to hear our staff were able to answer the questions and provide serval options. Kind regards, The Exotic Direct Team.

Luotettu asiakas

Feefo Verified

5 years ago

Fantastic customer service

After a great chat with exotic direct, they managed to lower our renewal premium and offer a personalised policy that couldn't be better. We have made multiple previous claims on various animals and...

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Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that when you contacted us about your renewal, our team listened to what you needed from the insurance product and were able to make changes that personalised the cover to your insurance needs and also lowered the price. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Miss Sally Spaticchia

Feefo Verified

5 years ago

Mitä Miss Sally Spaticchia sanoi ExoticDirect:

Lovely helpfull staff. They paid out in full.

I've been with them for a few years now and made 2 claims which were dealt with very fairly

Alec

ExoticDirect

5 years ago

Hi Sally, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that we've been able to help you with previous claims and also that you've had such good experiences when you needed to contact our staff. If you ever have any questions about your policy, or if you need to make any further claims, please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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