Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,995 arvostelua

Luotettu asiakas

Feefo Verified

5 years ago

Very Helpful

Very helpful. All the questions I had were answered. I'm thinking of adopting another guinea pig and wanted to know about insurance.I was told they could insure the pig depending on its past...

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Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that when you contacted us, we were able to answer all of your questions and also that you found our staff to be helpful. Should you decide to get another Guinea Pig in the future, then please do get back in touch and we'll be happy to chat through all the options and prices with you at that point in time. If you ever have any questions about your policy before that time, please do give our team a call so that we can help or provide assistance. Best regards, The Exotic Direct Pet Insurance Team

Mr Andrew Gregory-Campbell

Feefo Verified

Guildford

5 years ago

Mitä Mr Andrew Gregory-Campbell sanoi ExoticDirect:

It was easy to set up cover for Chewwie my bearded dragon and also straight forward.i now have piece of mind that incase i require assistance it will be easy.

Alec

ExoticDirect

5 years ago

Hi Andrew, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that your new cover for Chewwie was easy to set up and also that it gives you peace of mind that we're help to help if you ever need assistance. If you ever have any questions about your new policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Luotettu asiakas

Feefo Verified

5 years ago

Excellent - can recommend.

Customer service friendly, helpful, efficient, knowledgeable and reliable on each telephone call experience to date for both a claim and annual renewal. Minimum paperwork, immediately able to handle...

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Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that each time you've needed to contact us, you've found our team to be friendly, helpful, efficient, knowledgeable and reliable. It's also really good to hear that your paperwork and emails were always processed quickly. That you feel able to recommend us to others is a huge compliment - Thank you! Should you ever have any questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Luotettu asiakas

Feefo Verified

5 years ago

No comments

Alec

ExoticDirect

5 years ago

Thank you for your feedback. If you ever have any questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mrs Peggy Lane

Feefo Verified

5 years ago

Mitä Mrs Peggy Lane sanoi ExoticDirect:

Helpful friendly and reassuring staff

Helpful friendly member of staff who reassured me when asked about my pet sherbert during the Covid problem

Alec

ExoticDirect

5 years ago

Hi Peggy, Thank you for giving us this positive review and also for taking the time to add such nice comments about the staff member you spoke to recently. It's great to know that when you called in, it was a friendly conversation and that we were able to offer you the reassurance you needed in respect of Sherbert's check ups during this Covid problem.Should you ever have any further questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Darrell Harrop

Feefo Verified

Rotherham

5 years ago

Mitä Mr Darrell Harrop sanoi ExoticDirect:

Peace of mind both for us and Peanut 🥜 the parrot 🐦

Easy renewal no complicated forms and pleased to see renewal cost come down.

Alec

ExoticDirect

5 years ago

Hi Darrell, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that having this pet insurance policy gives you (and Peanut the parrot) peace of mind. We were pleased to read that you are happy with the way your latest renewal has been processed and also the price we could offer you.Should you ever have any questions about your policy, or if we can help in any other way, please do contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Gavin Owen

Feefo Verified

5 years ago

Mitä Mr Gavin Owen sanoi ExoticDirect:

Awesome

Always a great service, organised and no hassles

Alec

ExoticDirect

5 years ago

Hi Gavin, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with your latest renewal and also the service we're providing you with. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Miss Shareen Deaves

Feefo Verified

5 years ago

Mitä Miss Shareen Deaves sanoi ExoticDirect:

Would recommend them there are very good I got my two dragons with these and they have been great x

Alec

ExoticDirect

5 years ago

Hi Shareen, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that your happy with everything and also that you feel able to recommend us to others - that's a huge compliment! Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Luotettu asiakas

Feefo Verified

5 years ago

Easy and simple to understand quote

Easy simple and informative quote Friendly telephone person giving great information

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add comments about your recent experience of requesting a quote from us and also when you spoke to a member of our team. It's great to know that you were happy with the information shown on your quote and also that when you spoke to us on the phone it was a friendly, informative conversation. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr David Vickers

Feefo Verified

Preston

5 years ago

Mitä Mr David Vickers sanoi ExoticDirect:

Looked online, the received a quote, bought the insurance and wishing 5 mins I had all the relevant documents!! Fantastic service

Alec

ExoticDirect

5 years ago

Hi David, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you were able to find and also buy the pet insurance cover you wanted both quickly and easily through our website. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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