We truly appreciate your positive feedback, thank you for your custom.
Tuotearvostelut
Karen
Chums
1 month ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and will be credited back to your original method of payment. We look forward to hearing from you again soon.
Thanks for your feedback. I am very sorry to learn that you are unhappy with the service you received. We understand how disappointing it was to receive trousers that were incorrectly labelled with a 27" inside leg measurement, only to find that they were significantly longer than expected. This is not the standard of service or product quality that we aim to provide our customers. Your comments have been noted and will be shared with the relevant team for investigation to help prevent similar issues from occurring in the future.
Tuotearvostelut
Karen
Chums
1 month ago
Thanks for your feedback. We understand that the trousers you received were labelled as having a 27" inside leg, however upon checking they were actually approximately 2-3 inches longer. We appreciate how frustrating this must have been, particularly as you had ordered based on the measurement stated on both the product and packaging. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. We hope that, despite this occasion, you may give us the opportunity to serve you again.
Ostopäivä: 10/08/2026
0
Jaa
Luotettu asiakas
Feefo Verified
1 month ago
👍
Sohith
Chums
1 month ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Tuotearvostelut
Sohith
Chums
1 month ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Thank you for shopping with Chums, we really appreciate your positive feedback.
Tuotearvostelut
Helen
Chums
1 month ago
Thank you for your review. We're pleased to hear that you found the trousers comfortable. We appreciate your feedback regarding the pocket openings being too small and will share your comments with our product team for consideration.
Luotettu asiakas
1 month ago
I would just like to add that I did not make clear before but I was referring to the SIDE pockets in particular.
Karen
Chums
1 month ago
Thanks for your further comments. I will address your comments with our quality assurance and buying teams for review.
Ostopäivä: 14/08/2026
0
Jaa
Luotettu asiakas
Feefo Verified
1 month ago
As detailed above
Helen
Chums
1 month ago
Thank you for your review. We're delighted to hear that you're pleased with your Pegasus Stretch Waist Jeans and that you were happy with both the service and delivery you received.
We're sorry to learn of your concerns regarding the promotional insert included with your order. We appreciate you taking the time to share your experience and understand how this has impacted your perception of our brand. Customer feedback is extremely important to us, and we will ensure that your comments are passed on to the relevant team for review.
Thank you for bringing this matter to our attention, and we're pleased that you were satisfied with the products you purchased.
Tuotearvostelut
Helen
Chums
1 month ago
Thank you for your review. We're delighted to hear that you're pleased with your Pegasus Stretch Waist Jeans and that you were happy with both the service and delivery you received.
We're sorry to learn of your concerns regarding the promotional insert included with your order. We appreciate you taking the time to share your experience and understand how this has impacted your perception of our brand. Customer feedback is extremely important to us, and we will ensure that your comments are passed on to the relevant team for review.
Thank you for bringing this matter to our attention, and we're pleased that you were satisfied with the products you purchased.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.