I would recommend them as a good way to collect the new coins or the ones missing from your collection. The prices are good and the service is excellent. The information available is amazing. The...
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Fecha de compra: 15/04/2020
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MD
Mr L Dixon
Verificada por Feefo
6 years ago
Lo que Mr L Dixon dijo sobre The Westminster Collection:
it come on time
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Fecha de compra: 17/04/2020
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Mr AA Duncan
Verificada por Feefo
6 years ago
Lo que Mr AA Duncan dijo sobre The Westminster Collection:
Order arrived in an unsealed envelope and on opening, half the order was missing!
Contacting Westminster Collection they refused to send the missing items and instead forced me to risk my health and...
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Bex
The Westminster Collection
6 years ago
Hi, thank you for providing us with your feedback. Please accept our apologies that firstly we sent you an incomplete set of coins, and secondly that you feel we have not provided you with the level of service you expected.
I can confirm we are trying to follow our usual processes as much as possible, but understand in these unprecedented times that we do need to be flexible, where possible.
In view of this, I have now arranged for a replacement delivery to be despatched to you, this should leave us tomorrow and expect it to arrive within 3-5 working days, but please note these delivery times may be longer depending on Royal Mail deliveries within your area.
Please can I ask that the incomplete set is returned to us as soon as you are able to get to a Post Office, we do not expect anyone to put themselves at risk to do this and a note has been applied to your account in reference to expecting a delayed return.
I hope this offers a better and more detailed response and meets your expectations of the level of service you should receive from my team.
If you have any further concerns please do not hesitate to contact me.
Kind regards,
Rebecca Deeley
Customer Service Manager
DA
Dave
6 years ago
Hi Rebecca,
Thank you for your reply.
What I do not understand is why the incomplete set received has to be returned. Why can you not just send out the missing coins? This would save both me visiting a post office and your return postal costs.
I have packaged up and sealed the incomplete set for return and as previously instructed, noted on the invoice a replacement would be required.
If you are already sending a replacement prior to receiving the return, can you please make a note to ignore this request so a second set isn't sent.
I would also like to point out that although extremely disappointed as to how this order was handled, I have used Westminster Collection on and off for the past 30 years with only one other issue, so fully understand this is a rare occurrence.
Thank you for your help,
Dave
DA
Dave
6 years ago
Quickly resolved by Westminster Collection, many thanks...
Bex
The Westminster Collection
6 years ago
Thank you, I am pleased whilst you had cause to complain we addressed your concerns to your satisfaction. Stay safe!! Kind regards, Rebecca.
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Fecha de compra: 19/04/2020
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Mrs T Sparrow
Verificada por Feefo
6 years ago
Lo que Mrs T Sparrow dijo sobre The Westminster Collection:
The service from the Westminster Collection has been excellent, the only issue I have had that stops the 5* is the packaging Recently the outer sleeves of the boxes have been crumpled, and the parcel...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to offer your feedback. I have ensured your comments have been forwarded to the relevant department. Kind regards, Rebecca.
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
