Very very bad service. I ordered two times the brexit 50p, both times i was charged and both times the order has been cancelled and noone has contacted me to tell me whats going on...
i know we are...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking my call. As discussed, no charge has been applied for this order, we only charge upon despatch. I can also confirm that on 27th April, 2020 email communication was generated to you relating to the delay of your order, as recommended if this was not received within your inbox, to check your junk/spam folder just in case this was filtered.
I can also confirm that your 2nd order has now been cancelled, ensuring only 2 Brexit coins are sent to you.
At present we are currently awaiting further stock, and whilst I appreciate that you feel we are making excuses, The Royal Mint did cease production for a number of weeks, which has in turn caused unexpected delays to our normal process.
I would like to thank you for taking the time to offer your comments and I hope you feel we have resolved this to your satisfaction.
Kind regards,
Rebecca.
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Fecha de compra: 17/04/2020
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Mrs S Stevens
Verificada por Feefo
6 years ago
Lo que Mrs S Stevens dijo sobre The Westminster Collection:
Unfortunately I still haven't received my order
Sharon Stevens
Bex
The Westminster Collection
6 years ago
Hi Sharon, I am sorry to hear you are yet to receive your order for The Memories of Victory Gold-Plated Coin. I can confirm this was despatched on 21st April, 2020. We do expect deliveries to be completed within 3-5 working days, and it appears your delivery has now exceeded this expectation.
We are required to allow 10 working days for your delivery to arrive, which should be by 4th May, 2020.
Please can I kindly request that if you have not received you delivery by this expected date you advise us via enquiries@westminstercollection.com and we will investigate this for you.
Again, we are sorry for the delay and appreciate your patience.
Kind regards,
Rebecca
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Fecha de compra: 17/04/2020
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Mr A Williams
Verificada por Feefo
6 years ago
Lo que Mr A Williams dijo sobre The Westminster Collection:
Excellent service, always helpful, polite on the phone, prompt delivery of items, would recommend anyone who collects items.
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Fecha de compra: 17/04/2020
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Mr J Berenguer
Verificada por Feefo
6 years ago
Lo que Mr J Berenguer dijo sobre The Westminster Collection:
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
