Good afternoon, Mr. Gabra,
Thank you for sharing your experience with us.
Please accept our sincere apologies for any inconvenience caused. This is not the level of service we aim to deliver at TravelUp, and we truly value your feedback.
We understand you were dissatisfied due to the delay in receiving your e-ticket for your outbound flight on 15 June. While our standard process requires up to 72 hours to dispatch tickets following quality checks — a timeframe which was communicated to you — we regret any stress or uncertainty this may have caused.
Your concerns are important to us, and we appreciate you taking the time to bring this to our attention. Feedback like yours helps us identify areas where we can improve our service and better support our customers in the future.
Thank you again for your patience and understanding.
Regards,
TravelUp