Good evening, Mr. Tooth.
Thank you for taking the time to share your feedback.
We’re glad to hear that you found the ticket pricing competitive, but we’re truly sorry to learn about the seating issue and the stress it caused your wife during the journey.
At TravelUp, we aim to provide a seamless travel experience, and it’s unfortunate when things don’t go as planned. We’ve reviewed your reservation and would like to clarify that the fare selected was a light fare, which is indeed more affordable but comes with certain restrictions. One of those restrictions is seat selection, which is not included in basic economy fares. This is why we were unable to guarantee seats together.
We understand how important seating arrangements can be, especially for nervous flyers, and we sincerely apologise for the distress this caused. Your feedback is valuable and helps us continue improving our service and communication around fare options.
Thank you again for choosing TravelUp, and we hope to assist you with a smoother experience in the future.
Warm regards,
TravelUp.