¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de The Works | Reseñas de servicio al cliente para {{merchantUrl}} | Feefo

LO

Louise

Verificada por Feefo

GBR

10 months ago

Lo que Louise dijo sobre The Works:

Dont waste your money

Delivery non existent due to the apparent distribution centre moving. Over 10 working days & still not dispatched. Close your website if you cant fulfill delivery dates. Customer service email...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1

Cliente de confianza

Verificada por Feefo

10 months ago

Awful service. Buyer beware!

Placed an order. Order never turned up. No communication from The Works. No support given. Had to fight to get a refund. Shocking customer service.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1

AR

Alison Rushton

Verificada por Feefo

GBR

10 months ago

Lo que Alison Rushton dijo sobre The Works:

Great

Ordered books for Christmas presents online which was very easy to use. Had them delivered to my local store as last year I had them ordered to home address and they went ‘missing’ - staff in store...

0

Cliente de confianza

Verificada por Feefo

10 months ago

First Class.

0

PD

Pamela Dickens

Verificada por Feefo

10 months ago

Lo que Pamela Dickens dijo sobre The Works:

Prompt delivery of on line order

0

Cliente de confianza

Verificada por Feefo

10 months ago

Poor service

placed order still not received after 20 days so rang them to be told they would be cancelling order due to problems in their warehouse

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

AD

Ann Pitts DEVON

Verificada por Feefo

ALB

10 months ago

Lo que Ann Pitts DEVON dijo sobre The Works:

no delivery of books to review

I was most disappointed not to have had my order fulfilled due to the move to your new warehouse when I had rung to query an estimated arrival all seemed okay but couldn't be given an exact date...

0

Cliente de confianza

Verificada por Feefo

10 months ago

Good

All parcels arrive quickly,in good condition and in recyclable packaging

0

NA

Nazmin Ahmed

Verificada por Feefo

10 months ago

0

KJ

Karen Julian

Verificada por Feefo

GBR

10 months ago

Lo que Karen Julian dijo sobre The Works:

Love the works

Easy to use website, a big variety and the ordering was very easy. The last order took longer than usual because they where moving wearhouses but as I love products from the works I was happy to...

0