Inspiring and empowering customers to read, learn, create and play
Servicio
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
valoraciones en el último año
Mostrando 269,282 reseñas
Cliente de confianza
Verificada por Feefo
9 months ago
Unhappy
Didnt recieve my parcel and had to cancel. I emailed tl ask when it would be despatched and apparently they couldn't give me a date
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Unfortunately with the warehouse relocating this caused delays with the orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
Cliente de confianza
Verificada por Feefo
9 months ago
Service
Very good, when making enquiries about my order very helpful thank you
0
Compartir
MR
Marion Ryall
Verificada por Feefo
9 months ago
Lo que Marion Ryall dijo sobre The Works:
100% as always
0
Compartir
Cliente de confianza
Verificada por Feefo
9 months ago
0
Compartir
PH
Patsy Harris
Verificada por Feefo
9 months ago
0
Compartir
Cliente de confianza
Verificada por Feefo
9 months ago
Very poor service
Items missing from the delivery. No contact or reason why , basically a faceless customer service.
The worst experience I have had with any service/ supplier.
I will not be shopping here again....
Leer más
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
Cliente de confianza
Verificada por Feefo
9 months ago
Bad service
Bad service, my order hadn't arrived after 2 weeks, I didn't receive any communication from them as to why, so I emailed them, and i was told they were moving into a new warehouse so orders were...
Leer más
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse,
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
AT
Amalia Telbis
Verificada por Feefo
9 months ago
Lo que Amalia Telbis dijo sobre The Works:
Nothing in the cardboard box had extra packing. Currier left the box outside in the rain, everything was damaged by the rain by the time I got home. I had books and lot of presents that were all...
Leer más
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Please send any images of the damaged items to our customer service team to enquiries@theworks.co.uk.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
MW
mark wells
Verificada por Feefo
GBR
9 months ago
Lo que mark wells dijo sobre The Works:
Failed to deliver, twice.
Twice have taken my order for a puzzle board and twice failed to deliver it. Waste of time with a company not set up to work as an internet shop.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
Unfortunately due to the warehouse relocating there were some issues with the deliveries.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
LW
LINDA WHELTON
Verificada por Feefo
GBR
9 months ago
Lo que LINDA WHELTON dijo sobre The Works:
Don’t waste your time
Waste of time ordering never receive anything except refund. Two years running ordered for Christmas presents for family and EVERYTHING out of stock !!!! Ordered early as well so now unsubscribed not...
Leer más
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
This will be passed to the relevant department.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.