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Reseñas de The Works | Reseñas de servicio al cliente para {{merchantUrl}} | Feefo

Mostrando 269,282 reseñas

Tamaryn Jacobs

Verificada por Feefo

GBR

9 months ago

Lo que Tamaryn Jacobs dijo sobre The Works:

Not happy with online order

They canceled half of my order after 7 days then I waited a further 9-10 days then I opted to cancel the rest of my order as they still had not shipped my order. Not happy at all with the service I...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. Unfortunately dur to the warehouse relocating we were unable to resend. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Andy Evans

Verificada por Feefo

9 months ago

Cliente de confianza

Verificada por Feefo

9 months ago

Great service!

Fast collection date after ordering. Everything I needed was in stock. Smooth collection process. Items well packaged - all in excellent condition. Friendly staff in the shop.

D Hagerty

Verificada por Feefo

GBR

9 months ago

Lo que D Hagerty dijo sobre The Works:

Not so good this time

Not very successful order - 2 items advised as not available in post-order confirmation, then when order arrived a random unwanted item had been sent in place of a third item. Emailed Customer...

Kathleen Beck

Verificada por Feefo

9 months ago

Lo que Kathleen Beck dijo sobre The Works:

a nice place to shop

on line delivery very quick always find what we want

David Alan Nuckley

Verificada por Feefo

UKR

9 months ago

Lo que David Alan Nuckley dijo sobre The Works:

Angry man

Did not receive all my order missing a book.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. Please contact a customer service adviser on 0121 313 6050 to advise which book was missing from your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente de confianza

Verificada por Feefo

9 months ago

My item was part of a bundle, i received 2 of the items and was told the rest is out of stock, which makes no sense. I would've appreciated it if I was just refunded all of the money. Not only this...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order took longer to arrive with items missing. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Lorna Leadbeater

Verificada por Feefo

GBR

9 months ago

Lo que Lorna Leadbeater dijo sobre The Works:

Don’t bother if you actually want your items

After a month I still didn’t receive my order and absolutely no communication whatsoever. I had to call the customer service and ask for a refund. I will not be buying anything from the works again...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Due the warehouse relocating this created issues with our deliveries. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente de confianza

Verificada por Feefo

9 months ago

Good service, good price and delivered on time.

Cliente de confianza

Verificada por Feefo

9 months ago

Order

I placed an order ,then some items were unavailable,but the remaining items left on my order took so long I cancelled my order .this is the first time I have had a problem with orders.

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