Inspiring and empowering customers to read, learn, create and play
Servicio
3.2
/5
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1
556
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448
1,284
valoraciones en el último año
Mostrando 269,282 reseñas
Cliente de confianza
Verificada por Feefo
8 months ago
Rubbish
I would not recommend as I placed a large order and I waited a week then still not heard about a delivery day so messaged customer services to be. Told there’s a back log on orders due to them moving...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order had to be cancelled.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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JM
jane Macdonald
Verificada por Feefo
8 months ago
0
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Cliente de confianza
Verificada por Feefo
8 months ago
Good customer service
Never received my item, although customer service were pretty quick to get back to me with a full refund.
0
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Cliente de confianza
Verificada por Feefo
8 months ago
Dissatisfied
Didn’t receive my package due to them moving premises.
I kept messaging them and eventually spoke to someone who cancelled my order and refunded my money.
20 days in total
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your had to cancel your order due to the time taken to despatch and deliver.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
Cliente de confianza
Verificada por Feefo
8 months ago
0
Compartir
Cliente de confianza
Verificada por Feefo
8 months ago
Poor delivery
I ordered my items over 1 month ago and I am still waiting. Really poor delivery service
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartir
SB
Sammy Bell
Verificada por Feefo
GBR
8 months ago
0
Compartir
Cliente de confianza
Verificada por Feefo
8 months ago
Awful customer service/communicarion
Placed an order for 3 items for click and collect. After over 2 weeks there was no sign of my order so I chased only to be told that the order was delayed due to a warehouse move. A week later I...
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Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order took longer to arrive than expected
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch , we can confirm that your remaining item has been collected.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.