¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de Sephora

Mostrando 180,622 reseñas

Carolina

Verificada por Feefo

2 hours ago

Lo que Carolina dijo sobre Sephora:

The answer was generic they didn’t look at my case.

James Guy

Verificada por Feefo

GBR

2 hours ago

Lo que James Guy dijo sobre Sephora:

2026 Advent calendar

Great service Arrived just as advised and could not be better

Cliente de confianza

Verificada por Feefo

4 days ago

Rubbish customer service

Parcel got lost in the post 2 weeks ago and I’m still waiting for a refund. No reply to the 3 messages I have sent to their customer service

Rebecca

Sephora

4 days ago

Hello Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of communication you experienced regarding your lost parcel. Unfortunately, we cannot locate a response to our last email, but we have actioned your requested solution today. Thank you for your patience and for bringing this to our attention. Kind regards Sephora UK Customer Care

Cliente de confianza

4 hours ago

Thank you for resolving. Crazy system you have where you require public negative feedback in order to resolve something so simple. I see many other examples of the same in Sephora feedback.

Cliente de confianza

Verificada por Feefo

1 day ago

Very disappointing service

Received someone else’s package. Nothing I ordered arrived. When I flagged it up with Sephora they stated that it was indeed their fault but now the mystery bag £148 of free items that came with the...

Cliente de confianza

Verificada por Feefo

1 day ago

Cliente de confianza

Verificada por Feefo

1 day ago

Cliente de confianza

Verificada por Feefo

1 day ago

I still haven’t end my case. I am still waiting for a solution and it’s been a month. They are not helpful, you have to chase them and still won’t have any results.

Beata

Verificada por Feefo

IRL

2 days ago

Lo que Beata dijo sobre Sephora:

Great store

The best make up store there is, almost endless choice, great brands, really fun to shop. Always have very good experience with Sephora.

Cliente de confianza

Verificada por Feefo

2 days ago

efficient delivery - fast & easy

Cliente de confianza

Verificada por Feefo

2 days ago

order reference 1017627057 customer reference 31563720015976

I am unable to give any better rating, as I still have not received my parcel, DHL have confirmed they have it, but as yet it still has not been delivered, after multiple emails with delivery...

Rebecca

Sephora

2 days ago

Hello, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration and difficulty you experienced trying to track down your DHL parcel and get in touch with our team. We completely understand your concerns, especially given the value of your order. We have been in touch with you today to resolve this matter for you. Kind regards Sephora UK Customer Care

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Feefo Trusted Service Awards

Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.

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