Hello Kate,
Thank you for sharing your feedback with us! We appreciate your understanding regarding the undelivered item, and we're glad our customer service team could address it promptly for you. It's also great to hear that you found our prices competitive and our company efficient to deal with.
We hope we have the pleasure of serving you again in the future.
Kind regards,
Bryony
Customer Services
Fecha de compra: 30/11/2023
0
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GL
GRAHAM LEY
2 years ago
Satisfecho con la entrega
Lo que GRAHAM LEY dijo sobre Ruby Group:
First class service.
Adam Fiddy
Ruby Group
2 years ago
Hello Graham,
Thank you so much for your review, we really appreciate your kind feedback.
Kind regards,
Bryony
Customer Services
Great service efficient delivery and communication 😎😎😎
Adam Fiddy
Ruby Group
2 years ago
Hello,
We are so pleased to hear you're happy with the service provided! Thank you so much for taking the time to leave this kind feedback.
Warm regards,
Bryony
Customer Services
Cliente de confianza
2 years ago
Just finished fitting gates today customer really pleased 😀
Hello Peter,
Thank you so much for your 5 star review! We hope we have the pleasure of serving you again in the near future.
Kindest regards,
Bryony
Customer Services
Hello Linda,
Thank you so much for your kind feedback! We are so pleased you are happy with your garden gate and the service provided. We hope we have the pleasure of assisting you again in the future.
Warm regards,
Bryony
Customer Services
Overall from ordering to taking delivery was seamless
Adam Fiddy
Ruby Group
2 years ago
Hello Andrew,
Thank you so much for sharing your positive experience with us and we're really pleased to know that you found our ordering process straightforward, and that we provided a timely delivery service for you. Should you have any further needs or feedback, please feel free to reach out.
We look forward to serving you again in the future!
Kind regards,
Bryony
Customer Services
Good communications, product of good quality and as advertised.
Adam Fiddy
Ruby Group
2 years ago
Hello,
Thank you for leaving this 5-star review, your feedback is truly appreciated! It's fantastic to hear that you are satisfied with the quality of the product and the level of service you received. If there's anything else you need, now or in the future, please don't hesitate to reach out.
Thank you for choosing us!
Kind regards,
Bryony
Customer Services
Some of the wood delivered had large knot holes which meant it was unusable
Adam Fiddy
Ruby Group
2 years ago
Hello,
We appreciate your feedback and we are ever so sorry to hear your order was damaged. We are actively investigating the matter to prevent such issues in the future.
Our customer service team will be reaching out to you directly to discuss the matter further and ensure a suitable resolution. Thank you for bringing this to our attention, and we appreciate your understanding.
Kind regards,
Bryony
Customer Services
Cliente de confianza
2 years ago
Excellent customer service - following feedback, Bryony in Customer Services at Ruby Group did contact me and arranged replacement shiplap boards, which were delivered a couple of days later. I would now use Ruby Group again and recommend them with the knowledge they will replace any damaged or poor-quality wood without hesitation.
The ordering and delivery was great and product looks fine
Adam Fiddy
Ruby Group
2 years ago
Hello,
Thank you so much for this 5-star review, we are so pleased you are happy with the service provided.
Warm regards,
Bryony
Customer Services
Reseñas de productos
Fecha de compra: 21/11/2023
0
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MA
Malkito Acharya
Barnet
2 years ago
Satisfecho con la entrega
Lo que Malkito Acharya dijo sobre Ruby Group:
I've used the company when I needed a replacement picket fence. All my questions were answered and the quality was excellent. That's why I chose to buy the gate posts from them. Again, they were very...
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Adam Fiddy
Ruby Group
2 years ago
Hello,
Thank you for kindly taking the time to leave us this review. We're thrilled to know that our team provided helpful assistance and that you found the quality of both the picket fence and gate posts excellent.
We hope we can assist you again in the future with a further project.
Kindest regards,
Bryony
Customer Services
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.