It is hard to return items in North America. I basically have to realize that if it doesn't fit, I'll still have to keep it.
Timea
Long Tall Sally
2 months ago
Thank you for your feedback. I'm sorry to hear you've found the returns process in North America difficult.
We understand how important it is to have an easy returns experience, especially if an item doesn't fit as expected. Your comments are appreciated and will be shared with the relevant team as we continue to review and improve our service. If there's anything I can do to help with your current order, please let me know. We've sent you an email to assist.
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Cliente de confianza
Verificada por Feefo
2 months ago
Very pretty sandals
Easy ordering and fast delivery.
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AS
Alexis Stone
Verificada por Feefo
GBR
2 months ago
Lo que Alexis Stone dijo sobre Long Tall Sally:
Shoes for a wedding
Very good service. Easy to order and delivery was reasonable..
Shoes were well packed and arrived within the timescale stated.
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SJ
Susan Jones
Verificada por Feefo
GBR
2 months ago
Lo que Susan Jones dijo sobre Long Tall Sally:
Nice
Easy to order online, arrived on time
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Cliente de confianza
Verificada por Feefo
2 months ago
I appreciate LTS helping to locate the item and refund the lost item.
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Cliente de confianza
Verificada por Feefo
2 months ago
Not quality at all
There is hardly ever anything in stock and sizes and very bad quality materials and thin photos don't show anything well on any of your models
Timea
Long Tall Sally
2 months ago
Thank you for your feedback. We're sorry to hear you were disappointed with the product quality, stock availability, and product images. We appreciate your comments and will share them with the relevant teams as we continue to improve our products and online shopping experience.
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Cliente de confianza
Verificada por Feefo
2 months ago
Bad customer service
I had some questions but couldn’t talk to anyone, and the chat that you have is a computer that could not answer my questions. I think we should be able to talk to a customer service representative...
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Timea
Long Tall Sally
2 months ago
Thank you for your feedback. We're sorry to hear our chatbot wasn't able to assist with your questions. We appreciate your comments and will share your feedback with the relevant team as we continue to improve our customer support experience. We have reached out to you directly to assist.
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Cliente de confianza
Verificada por Feefo
2 months ago
Long!
I love that I can collect my order from a local shop for free. I just wish they stocked extra long trousers in store.
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OR
Olga Rotmann
Verificada por Feefo
DEU
2 months ago
Lo que Olga Rotmann dijo sobre Long Tall Sally:
Спасибо большое за быструю доставку и приятную коммуникацию.
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SI
Siriol
Verificada por Feefo
GBR
2 months ago
Lo que Siriol dijo sobre Long Tall Sally:
Not happy with customer service.
Not happy with customer service.
I bought a pair of shoes and they were way too big. Unable to simply exchange them for a smaller size, I had to return them and pay a re-stocking fee. I also paid...
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Timea
Long Tall Sally
2 months ago
Thanks for your feedback — we’re sorry to hear about the sizing issue and the frustration with return fees and voucher handling. We understand how disappointing this experience has been and will pass your comments on for review.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.