The item rarely get delivered together. Although I have paid for the whole consignment online, I am then invoiced for follow on items and then chased for payment.
Charlotte
KCS Education
5 years ago
Good Afternoon, Many thanks for your feedback.
Unfortunately our website does this and this is being looked into by our web team to try and make this a better service. Going forward to stop this I would advise paying on account therefore you will only be invoiced for the items you receive at that time and you can call up and pay via card at point of invoice. Then any to follow items will be invoiced once they are back into stock and sent out to you. Hope this helps, if you have any further questions or queries please do not hesitate to contact us.
Kind Regards,
Charlotte Kingsbury
Reseñas de productos
Fecha de compra: 24/11/2020
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SS
St Marys Island Ce (aided) Primary Sch
Verificada por Feefo
5 years ago
Lo que St Marys Island Ce (aided) Primary Sch dijo sobre KCS Education:
Prompt delivery, easy ordering on the website.
Reseñas de productos
Fecha de compra: 26/11/2020
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Cliente de confianza
Verificada por Feefo
5 years ago
I can order on line, next day delivery, friendly, professional drivers
KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
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Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
