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Reseñas de Inside Story | Reseñas de servicio al cliente para https://www.feefo.com/reviews/inside-story | Feefo

Mostrando 76 reseñas

Cliente de confianza

19 hours ago

Fecha de compra: 12/06/2025

Amazing! Love this diffuser, my favourite, and that’s saying something!

Reseñas de productos

Cliente de confianza

22 hours ago

Fecha de compra: 12/06/2025

Bought two of the chairs in neutral colour wood. When they arrived, one was neutral and the other was walnut wood. However, both were substantially damaged both from the delivery and in terms of the...

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Milla

Inside Story

11 hours ago

Good morning, Thank you for taking the time to leave your feedback. I'm truly sorry for the issues you've experienced — from receiving the wrong and damaged items to the difficulties with the return process and refund delays. This is far from the standard we want for you or any of our customers. To confirm, your remaining refund was processed on 26th June and should appear in your account within 3–5 working days, depending on your bank. Your feedback has been shared with the relevant team, and the situation is being reviewed so we can learn from it and prevent similar issues in the future. This was a rare occurrence, and I want to reassure you it’s being taken seriously. Sincere apologies again, and thank you for your patience. Kind regards, Inside Story Customer Care

Reseñas de productos

Judith Powell-Jones

Lostwithiel Cornwall

6 days ago

Fecha de compra: 27/05/2025

Lo que Judith Powell-Jones dijo sobre Inside Story:

I spoke to customer services before placing the order and the lady was extremely helpful.

Reseñas de productos

Thelma Miller

Londonderry

20 days ago

Fecha de compra: 23/05/2025

Lo que Thelma Miller dijo sobre Inside Story:

Ohh my god the service is so quick.the smell of the defusers is something else..l highly recommend this brand 100%

Reseñas de productos

Cliente de confianza

1 month ago

Fecha de compra: 06/05/2025

Lack of effort to refund my purchase.

Makayla Sher

Inside Story

1 month ago

Good afternoon, Thank you for taking the time to leave your feedback. I am so sorry that we have let you down in getting your refund processed for you. I can see that our customer service team are currently in contact with you to resolve this, I do hope we are able to resolve this issue for you promptly and we can help get this 1* service to a 5* service. Kind regards, Inside Story.

Reseñas de productos

Makayla Sher

Inside Story

1 month ago

Good afternoon, Thank you for taking the time to leave your review. I am very disheartened to hear that you received your mirror in less-than-perfect condition. This is not the quality we want you to receive. I am so sorry again that this has happened with your order. I have reached out to you by email and hopefully, we can have this resolved for you and I do hope that in the future we can provide a perfect mirror. Kind regards, Inside Story.

Cliente de confianza

1 month ago

Fecha de compra: 12/05/2025

These items arrived on time , well packed good delivery

Reseñas de productos

Cliente de confianza

1 month ago

Fecha de compra: 12/05/2025

I’ve had VERY little correspondence. Only correspondence I’ve had is when I’ve contacted them to ask where my item is. I am STILL to receive my item. I’m getting very worried about this

Makayla Sher

Inside Story

1 month ago

Good afternoon, Thank you for taking the time to leave your feedback. I am so disheartened to hear that you have had very minimal contact from us with this order. I have looked into this as well, and I can see that tracking was provided to you by our customer service team on where whereabouts of your order. If you still have not received the order, please do reach out to us again so we can investigate this for you and put it right. Kind regards, Inside Story.

Cliente de confianza

1 month ago

Fecha de compra: 06/05/2025

Makayla Sher

Inside Story

1 month ago

Good afternoon, Thank you for taking the time to leave your feedback. I am disappointed to see that we have not provided you with our usual 5* service. I do hope the future we can redeem ourselves and provide you with the best service possible. Kind regards, Inside Story

Reseñas de productos

Emily Edwards

Inside Story

1 month ago

Good morning, thank you for bringing this to our attention and I am so sorry to hear that your order never arrived. We completely understand how frustrating and disappointing this must be, and we sincerely apologise for the inconvenience caused. Please know that this is not the level of service we strive to provide. We take delivery issues very seriously and are currently reviewing this with our courier partner to understand what went wrong. In the meantime, I can see that our team have already issued a refund for you, I do hope this relives any further concerns you may have. Thank you again for your patience, and for giving us the opportunity to resolve this. We truly value your feedback, and will absolutely take your comments into account as we review our delivery processes moving forward. Kind Regards, Inside Story Customer Care.

Sara Odonnell

Maidstone

1 month ago

Fecha de compra: 24/04/2025

Lo que Sara Odonnell dijo sobre Inside Story:

Terrible customer service take weeks to reply to emails & still nothing arranged to get a replacement?

Reseñas de productos

Emily Edwards

Inside Story

1 month ago

Hello there, thank you for taking the time to share your feedback, and please accept our sincerest apologies for the inconvenience you've experienced. We're truly sorry that your chair arrived with damage and that our support process has not met your expectations. We completely understand how frustrating it must be to deal with a damaged item and then face delays in getting it resolved. This is certainly not the experience we aim to provide, and we regret any added stress or disappointment this has caused. Please be assured that we take issues like this very seriously. We’re currently reviewing your case as a priority to ensure we move things forward without further delay. If there is anything further we can do to support you in the meantime, please don’t hesitate to let us know. Kind Regards, Inside Story Customer Care.

Dami

London

1 month ago

Fecha de compra: 30/04/2025

Reseñas de productos

¿No ha recibido una invitación?

Acerca de Inside Story

Come with us and let us take you to a place. A place filled with colour, craft and creativity. From cushions to candles. From velvets to linens. Where things of beauty make you smile, where clever design surprises and inspires. This is the story of Inside Story. The place where your story starts.

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0208 877 4002

55 Kimber Road, London, Greater London, SW18 4NX, United Kingdom

¿Por qué confiar en las reseñas de Feefo?

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Reseñas de Inside Story

Earl Grey And Lemon Diffuser(3) reseñas más de este productoVer sitio web del producto

Dalston Chair(4) reseñas más de este productoVer sitio web del productoBought two of the chairs in neutral colour wood. When they arrived, one was neutral and the other was walnut wood. However, both were substantially damaged both from the delivery and in terms of the...Leer todo

Soy Blend Dinner Candles 2 Pack(3) reseñas más de este productoVer sitio web del productoBeautiful colour which was what attracted me but burn messily with wax running down over the candlestick and beyond.

Juniper Cedarwood Diffuser(1) reseñas más de este productoVer sitio web del producto

Dalston Chair(4) reseñas más de este productoVer sitio web del productoIt arrived broken. It’s been 2 weeks and I still haven’t received my refund.

Dalston Chair(4) reseñas más de este productoVer sitio web del productoI didn't syle it in anyway because it never arrived. You should really re consider your delivery company.

Hoxton Chair(1) reseñas más de este productoVer sitio web del productoVery disappointed arrived damaged the seat had 2 cut marks in the fabric. Clearly visible to whoever packed the chair in the box. Emailed support to ask for a replacement. Back & forth emails still...Leer todo

Indus Abstract Ikat Cushion(1) reseñas más de este productoVer sitio web del productoExcellent quality and style. I love it so much I bought one in each colour.

¿Cómo se recopilan las reseñas de Feefo?

¿Quién puede dejar una reseña en Feefo?

¿Cómo verificamos las reseñas?

¿Cómo gestionamos las reseñas falsas?