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Reseñas de Inside Story

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Discover the story of Inside Story. A place filled with colour, craft and creativity. Where things of beauty make you smile.

Servicio
3.6
/5
Producto
3.9
/5

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valoraciones en el último año

Mostrando 76 reseñas
DT
David Thomas
Hove
1 month ago
Fecha de compra: 28/04/2025
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Makayla Sher
Inside Story
1 month ago
Good afternoon, Thank you for taking the time to leave your rating. I am pleased that you received good service from us, I am disappointed to hear we did not provide you with our usual 5* service but I do hope that on your next order we will be able to bump that 4* service to a 5* service and your order from beginning to end will be perfect for you. Kind regards,
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Cliente de confianza
2 months ago
Fecha de compra: 07/04/2025
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Cliente de confianza
2 months ago
Fecha de compra: 03/03/2025
I requested a refund and returned one item. I received no notification that the item had been received and when I rang weeks after returning, was told Inside Story could not advise tyat the item had...

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Tianna Marchioni-Mall
Inside Story
2 months ago
Hi there, We’re really sorry to hear about your experience and completely understand how frustrating this must be. Please accept our sincere apologies for the lack of communication and the delay in processing your refund. This is not the level of service we aim to provide. We’re going to look into this as a priority and will be reaching out to you via email shortly to get this resolved as quickly as possible. Thank you for your patience and for bringing this to our attention — we truly appreciate it and will do everything we can to make it right. Many thanks,
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Cliente de confianza
2 months ago
Fecha de compra: 25/03/2025
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Cliente de confianza
2 months ago
Fecha de compra: 21/03/2025
My vase cost £140.00 Has not arrived. Put in tracking code to Royal Mail and not recognised. Feel I have been scammed of £140.00
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Tianna Marchioni-Mall
Inside Story
2 months ago
Hi there, We’re so sorry to hear about your experience and truly understand your frustration. Please accept our sincerest apologies for the delay and the inconvenience this has caused. This is absolutely not the experience we want any of our customers to have, and we take your concerns very seriously. We’ll be reaching out to you via email shortly to resolve this as quickly as possible and ensure you receive either your vase or a full refund. Thank you for bringing this to our attention — we’ll do everything we can to make it right. Many thanks,
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JT
Jade Turner
Burgess hill
2 months ago
Fecha de compra: 10/03/2025
Lo que Jade Turner dijo sobre Inside Story:
Quick delivery, well packed.
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Cliente de confianza
2 months ago
Fecha de compra: 14/01/2025
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Makayla Sher
Inside Story
1 month ago
Good afternoon, Thank you for taking the time to leave your review. I am saddened to see that the service we provided you was not to our usual 5* service. I do hope in the future we will be able to provide you with our outstanding 5* service. Kind regards, Inside Story.
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PK
Pamela Kea
2 months ago
Fecha de compra: 19/03/2025
Lo que Pamela Kea dijo sobre Inside Story:
Quick service and beautiful cushion.
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Cliente de confianza
2 months ago
Fecha de compra: 19/03/2025
Delivery was a bit slow, with not a huge amount of communication about when I could expect the receive the product
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Makayla Sher
Inside Story
1 month ago
Good afternoon, Thanks for your feedback. Sorry to hear that the delivery took longer than expected and that you didn’t get more updates along the way. I appreciate your feedback, and I will make sure this is passed on so we can improve our communication and shipping process in the future. I do hope that we can change that 4* service to a 5* service on your next order with us. Kind regards, Inside Story.
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Cliente de confianza
3 months ago
Fecha de compra: 21/12/2024
Bought 3 candles the burn on them was dreadful dispite correctly lighting and burning i was disappointed as all 3 tunnelled. I burn candles on a regular basis and these wernt worth the money.
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Emily Edwards
Inside Story
1 month ago
Hello there, thank you for taking the time to share your experience, and I’m truly so sorry to hear that our candles didn’t meet your expectations. We understand how disappointing it can be when a product doesn’t perform as it should, especially when you have followed all the correct burning practices. Tunnelling is not something we expect from our candles and we completely appreciate your frustration, particularly as a regular candle user. Your feedback is very important to us, and we’ll be passing this on to our product team to review further. In the meantime, we’d really like the opportunity to make this right for you. A member of our customer care team will be in touch shortly to offer a resolution. We truly value your support and hope to restore your confidence in our products. Kind Regards, Inside Story Customer Care.
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Acerca de Inside Story
Come with us and let us take you to a place. A place filled with colour, craft and creativity. From cushions to candles. From velvets to linens. Where things of beauty make you smile, where clever design surprises and inspires. This is the story of Inside Story. The place where your story starts.
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55 Kimber Road, London, Greater London, SW18 4NX, United Kingdom
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Acerca de Inside Story
Come with us and let us take you to a place. A place filled with colour, craft and creativity. From cushions to candles. From velvets to linens. Where things of beauty make you smile, where clever design surprises and inspires. This is the story of Inside Story. The place where your story starts.