All u want is to be able to discuss my circumstances by phone with someone who will put my mind at rest. I am sick of having to do everything by email
Review Team
Holiday Gems
4 years ago
We note that this has been addressed by email with our customer services team. We shall request a call back from them but must advise that their phone lines are closed on weekends and bank holidays.
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Cliente de confianza
Verificada por Feefo
4 years ago
Happy with my booking
Simple sevice
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Cliente de confianza
Verificada por Feefo
4 years ago
Ummm
Darren Seddon on the sales is very good but I find the whole thing bombarding a number and e mail for one thing and another for another.
Not straightforward.
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MF
Mr john frost
Verificada por Feefo
doncaster
4 years ago
Lo que Mr john frost dijo sobre Holiday Gems:
rubbish every way, get people who are not ignorant who know their job. absolute rubbish customer service
Review Team
Holiday Gems
4 years ago
Our staff are very experienced and will always offer the best possible options and advice. We have no control of the current airline cancellations or withdrawal of services from certain airports. Whilst we do regret any impact on your booking we have no control over the matter and are doing all possible to assist.
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MP
Mrs Durgaben Patel
Verificada por Feefo
4 years ago
Lo que Mrs Durgaben Patel dijo sobre Holiday Gems:
Really slow and can’t contact them easily
Booking online did not give me confirmation of my dates before payment. It booked for the wrong dates and there was no way to cancel. You can’t call them to cancel and they are closed on weekends. I...
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Review Team
Holiday Gems
4 years ago
This booking was made online and the dates were chosen by you. For the protection of all parties, cancellations and/or amendments must be by email from the lead passenger. Whilst our customer service telephone lines are closed over weekends, we do have staff on duty to answer any written correspondence and our sales team will always be available to assist in any urgent matters. Thank you for your patience and co-operation
MP
Mrs Durgaben Patel
4 years ago
Hi. I emailed on the weekend and still no response. It’s been 6 days now. I understand I booked the wrong dates but would have expected a response by now. When I called on Monday, they said it can’t be cancelled over the phone. I understand it needs to be in writing but other firms redone with 48 hours max.
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Cliente de confianza
Verificada por Feefo
4 years ago
The only problem I had was got phone call after booking to say that it was going to be dearer
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MB
Miss Melissa Blackford
Verificada por Feefo
4 years ago
Lo que Miss Melissa Blackford dijo sobre Holiday Gems:
10/10 service
Such a fast and easy service and Finn was lovely on the phone very helpful we used holiday Gem a few times in the past and always been happy with the service always had a stress free holiday 10/10...
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Cliente de confianza
Verificada por Feefo
4 years ago
Easy Booking.
Very easy booking process and then follow up by agent to check your details are correct and that you have booked the holiday you wanted. I would definitely recommend.
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Cliente de confianza
Verificada por Feefo
4 years ago
👍🏼👍🏼👍🏼👍🏼👍🏼
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MK
Mr Anthony Kossinne
Verificada por Feefo
4 years ago
Lo que Mr Anthony Kossinne dijo sobre Holiday Gems:
excellent customer service
Holiday Gem travel service is excellent and staffs are very helpful.....
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
