Customer service was very rude the flight was really bad I do not recommend this service
Review Team
Holiday Gems
3 years ago
We are sorry to hear this but unsure about why you feel we can be held responsible for the flight since we do not operate them. Additionally, whether the comment about customer service is directed to Holiday Gems or the flight provider and for what reason. But if you wish to raise any issues formally, you can do so via our normal channels and process for that.
2
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MM
Miss Charlotte Maille
Verificada por Feefo
3 years ago
Lo que Miss Charlotte Maille dijo sobre Holiday Gems:
Unhelpful and don't care
Unhelpful not given any info about transfer going home they didnt even have my details. picked up just before dinner starts which means my kids cant have a meal before travelling for 9 hours. Which...
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Review Team
Holiday Gems
3 years ago
Miss Maille the transfer service booked requires that you follow instructions to obtain your pick up details but we are sorry if you encountered any difficulty with the provider as the booking was made by us and there should have been no issue with them not having record of it. The service for you is then scheduled locally to ensure you meet your flight timing and since we did not book the flights for you, we have no control over this affecting your meal arrangements and the time you needed to be collected to ensure there was no issue.
MM
Miss Charlotte Maille
3 years ago
Instructions were followed so do not blame me for your incompitance! It's not my job to chase transfers.End of.
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Cliente de confianza
Verificada por Feefo
3 years ago
Not worth the money saving
Transfer via a partner of Holiday Gems was a complete shambles but they are refusing to address the issues because I am not the direct customer; Holiday Gems is. Holiday Gems ignores all requests for...
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Review Team
Holiday Gems
3 years ago
We are sorry to hear of your experience but it is factually incorrect - we do have a 24 hour helpline as this is a requirement of all tour operators but we sympathise if you overlooked this in our paperwork and booking terms on the website. In relation to the hotel reservation, it was made in good faith by both ourselves and the supplier and the hotel accepted they had an internal issue in relation to not receiving it which is beyond our or the supplier control. The transfer type you selected was shuttle and these run to local scheduling in order to accommodate other passengers but we regret it was not to your personal expectation.
Cliente de confianza
3 years ago
The attitude in your response is the perfect representation of the company you work for. No one answered the phone until 9am and as you've said in your response, nothing is your fault even when it costs your customers time and money and causes emotional distress. Thank you for confirming my review, and hopefully others see the sort of business this is.
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MP
Mr Prashant Patel
Verificada por Feefo
3 years ago
Lo que Mr Prashant Patel dijo sobre Holiday Gems:
Very bad experience.
The service from Holidaygem is not questionable however the advertisement on their website and the actual accommodation and services provided has vast difference.
Nothing what we expected is there....
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Review Team
Holiday Gems
3 years ago
Mr Patel we are sorry to hear this but you do not appear to have made your complaint known to us via the correct channels to allow us opportunity to look into matters and try to assist you. We would suggest that if you are unhappy, this process is followed.
MP
Mr Prashant Patel
3 years ago
I did speak to the rep at the hotel and even he wasn’t helpful and he asked to contact agent in Uk and nobody was willing to give the direct contact of the agent. He told me that come in the afternoon but it’s out of my control and left me there wondering what to do.
Funny enough it wasn’t only me who wasn’t happy with this resort and the staff therefore the rep was even frustrated and panicked with the situation.
The services were not on offer what was advertised on the website and I would recommend that at least don’t misguide customers with the information which they are not even opening so customers can make a better choice.
We ruined our holiday by making this choice and trusting what was offered on website.
0
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MC
Mr Robert Cox
Verificada por Feefo
3 years ago
Lo que Mr Robert Cox dijo sobre Holiday Gems:
GRETA, BLAH, BLAH, VERY HAPPY
REALLY GOOD SERVICE FROM THE START TO THE FINISH. VERY EASY TO CHAT TO & VERY HELPFUL.
0
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MP
Mr Kenneth Poulton
Verificada por Feefo
3 years ago
Lo que Mr Kenneth Poulton dijo sobre Holiday Gems:
Fast and efficient service
0
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MR
Mrs Gloria Villada Ramirez
Verificada por Feefo
3 years ago
Lo que Mrs Gloria Villada Ramirez dijo sobre Holiday Gems:
Yes very good service
0
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Cliente de confianza
Verificada por Feefo
3 years ago
Rubbish rubbish rubbish
0
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MD
Mrs Mary Downing
Verificada por Feefo
3 years ago
Lo que Mrs Mary Downing dijo sobre Holiday Gems:
HELPFUL CUSTOMER SUPPORT
i NEEDED SOME ASSISTANCE WITH AN AMEDNMENT TO MY BOOKING, AND THEY DID ALL THIS FOR ME, EASILY VIA EMAIL, THEY THEN SENT ME THE REQUIRED DOCUMENTS QUICKLY TO CONFIRM
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MB
Mrs Joanne Brearley
Verificada por Feefo
3 years ago
Lo que Mrs Joanne Brearley dijo sobre Holiday Gems:
100% proffesional service, very efficient and jelped me download my boarding passes. I will definatley use Holiday Gems again in the fiuture! Well done!
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
