We emailed pictures of our disgusting accommodation an did not get a respon
We emailed pictures of our disgusting apartment but had no response from holiday gems
Review Team
Holiday Gems
3 years ago
Mr James we do hope you emailed to the correct team to address this as they have an auto reply which gives the timescales for response and it is 28 days. If you did this whilst in resort, we also have a process about contacting us to report matters so we can assist. Please can you check and submit to the correct team who would be happy to investigate,
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Cliente de confianza
Verificada por Feefo
3 years ago
Outstanding Customer Service
Customer service was brilliant……booked my holiday and got a call from customer services asking if everything was okay and could they do anything else to help. NEVER have I had this service from other...
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LB
Lee Bowman
Verificada por Feefo
Driffield
3 years ago
Lo que Lee Bowman dijo sobre Holiday Gems:
Paid extra when I should not have
When booked, call to say flight price increased by £30.06 then insulted by another surcharge of £4.95. This charge should have been absorbed by you. Very disappointed.
Booking No 140693
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MG
Mr Adrian Gorman
Verificada por Feefo
3 years ago
Lo que Mr Adrian Gorman dijo sobre Holiday Gems:
Great easy service.
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Cliente de confianza
Verificada por Feefo
3 years ago
Definitely book again with Holiday Gems
Amazing very helpful and explained everything to me especially as I am travelling with my disabled sister.
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ML
Mr Kevin Lonsdale
Verificada por Feefo
3 years ago
Lo que Mr Kevin Lonsdale dijo sobre Holiday Gems:
Plan and sample experience. Holiday booked via email sample phone coll sorted
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Cliente de confianza
Verificada por Feefo
3 years ago
Great communication and advice. Value for money. This will be my 4th booking with holiday gems.
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MS
Mr darren shaw
Verificada por Feefo
3 years ago
Lo que Mr darren shaw dijo sobre Holiday Gems:
Was a good service although when i was called back by the sales rep the price went up £1115 !!!
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ML
Ms suzanne lomas
Verificada por Feefo
3 years ago
Lo que Ms suzanne lomas dijo sobre Holiday Gems:
I would definitely book with Holidaygems again
Really simple to book very helpful chap on the phone
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Cliente de confianza
Verificada por Feefo
3 years ago
Customer service was excellent although I was a bit disappointed that the p
Excellent customer service. Disappointed though that price was bumped up by £65
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
