¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de Flooring Direct

Mostrando 1,748 reseñas

Kevin

Birkenhead

5 years ago

Lo que Kevin dijo sobre Flooring Direct:

Not happy

Absolutely disgrace never sent my item never answered the phone or replied to my emails its been tqo weeks and nothing

Flooring Direct

5 years ago

Hi Kevin, We hope you have resolved this issue. If not and you are still experiencing problems, please feel free to try contacting us via phone, email, or social media. Thanks, Flooring Direct Team

Cliente de confianza

5 years ago

Still don’t have my product

Still don’t have my order but apparently I should have it maybe end of this week. When purchasing their site said it was in stock but it wasn’t. Very difficult and frustrating reaching people as long...

Flooring Direct

5 years ago

Hi, We are sorry to hear you experienced these issues. Unfortunately, in busy periods we struggle to get back to queries as quickly as we would hope. We recommend not booking any fitters until your item has been received as deliveries can be very unpredictable, especially in the current climate. We hope you are satisfied with the end products despite the negative experience. Thanks, Flooring Direct Team

Stephen Ward

5 years ago

Lo que Stephen Ward dijo sobre Flooring Direct:

Rubbish item took 2 and half weeks to come and it was damaged when it arrived Luckily they done was too big and the damage part was not needed.

Flooring Direct

5 years ago

Hi Stephen, We are sorry to hear you are disappointed with your order. We hope that you ended up satisfied with the end result. If there's anything you need further help on, feel free to contact us by any of our platforms. Thank you, Flooring Direct Team

Cliente de confianza

5 years ago

Medios cargados

Ver todos los medios (1)

Recommend

Good quality for price easy to lay down. Looks nicer than picture would deffinatly recommend

Flooring Direct

5 years ago

Hi, We are happy to hear you are pleased with your product. We try our best to give all the information needed for fitting and caring for our products on our website! Thanks, Flooring Direct Team:)

ANN CAMPBELL

5 years ago

Lo que ANN CAMPBELL dijo sobre Flooring Direct:

Won't use again

Terrible service Two weeks after payment and many phone calls, we were on hold for over 30 minutes every time! Finally got to a voice mail as everyone is busy taking other calls we were told the...

Sandra Johnson

5 years ago

Lo que Sandra Johnson dijo sobre Flooring Direct:

a total rip off order never received, no replied to email or phone !!

i have never received my order and am waiting on a refund or a tracking number , no contact from this company since i placed my order on the 9th of may absolutely disgusted !!!! i have had to ask...

Cliente de confianza

5 years ago

Terrible service - seems to be the norm

I really wish i'd read the reviews before ordering. It seems we've received the same appalling service as everyone else. Our flooring has been despatched but appears to have been lost by the...

Cliente de confianza

5 years ago

Poor service

Very poor communication- unable to speak to anyone. Long waits on phone line queue only to find no one actually answers and no facility to leave a message. Long delivery waits.

Flooring Direct

5 years ago

Hi, Sorry to hear you have experienced these issues. We hope you have since been able to resolve these issues with the help of our customer service team. If you are still requiring our help then please contact us by phone, email, or socials. Thanks Flooring Direct Team

Kevin Welling

5 years ago

Lo que Kevin Welling dijo sobre Flooring Direct:

Very poor communication

Order was not complete when delivered. Contact by phone is impossible, mailbox is full so you have to rely on e mail. In some cases these are answered days later and sometimes not at all. Not sure on...

Flooring Direct

5 years ago

Hi Kevin, We are so sorry to hear you have experienced these issues. If you are still requiring our help then please try to contact us by phone email, or social media. We can experience very high volumes of inquiries so please try and bear with us if the response is delayed. Thanks, Flooring Direct Team

Cliente de confianza

5 years ago

Another poor UK company.

Rang 5 times, each time over 30 min calls. Emails never answered. Lost my vinyl fitter, due to roll not being delivered. He's now booked up. Don't bother, go somewhere else.

Flooring Direct

5 years ago

Hi, We are sorry you had a negative experience. If there's anything you are still looking for/need help with, please contact our customer service team via phone, email, or socials. We experience large amounts of inquiries and try our best to get back to every one promptly. Sorry again for any incoveniencies. Thanks, Flooring Direct Team

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