Lay the foundations for your dream home with Flooring Direct. We'll help you to style your home in the exact way you want it.
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valoraciones en el último año
Flooring Direct ya no es cliente activo de Feefo
Mostrando 1,748 reseñas
Cliente de confianza
6 years ago
Nothing arrived!!
Still haven't received my order??, no answer as to where it is?, apparently it was to be delivered today?, still nothing?
Chris
Flooring Direct
6 years ago
Good Afternoon,
We do apologise for the delay. Our customer service agents are working around the clock to ensure that we get your delivery to you ASAP. They should reach out to you ASAP.
We also wanted to take this time to assure you that we are implementing the steps to ensure that this does not happen again and that our communication is vastly improved with our customers.
Kind regards,
Flooring Direct
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Trusted Customer
Walsall
6 years ago
Lo que Trusted Customer dijo sobre Flooring Direct:
My order arrived quickly,although I had an incorrect item it was rectified the next day.
I will use again.And highly recommend.
Chris
Flooring Direct
6 years ago
Good Morning,
Thank you for your five-star comments on the service offered at Flooring Direct. We are sorry to hear that you received the wrong item but are delighted that it was rectified the next day. We are delighted to hear that you would use again.
Kind Regards,
Flooring Direct
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Trusted Customer
6 years ago
Lo que Trusted Customer dijo sobre Flooring Direct:
Even though the piece arrived damaged still impressed with service and quick replacement.
Chris
Flooring Direct
6 years ago
Good Afternoon,
We do apologise that your order arrived damaged but we are glad that we were still able to offer an impressive service and get a replacement sent out to you ASAP.
Kind Regards,
Flooring Direct
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Trusted Customer
6 years ago
Lo que Trusted Customer dijo sobre Flooring Direct:
Excellent service under difficult conditions due to the coronvirus.
Very satisfied with the product and have ordered more
Chris
Flooring Direct
6 years ago
Thank you for your comments about the excellent service Flooring Direct was able to provide you with. These are difficult times but we are glad to see that you are satisfied with the product and that you were happy enough to order more.
Kind Regards,
Flooring Direct
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Trusted Customer
6 years ago
Lo que Trusted Customer dijo sobre Flooring Direct:
Good product, cheaper then local shops specialising in wooden edging.
Because beading was cheap I was surprised it was good quality and free postage.
Chris
Flooring Direct
6 years ago
Good Morning Pravin,
We are very happy that we were able to offer you a five-star service at Flooring Direct. We take pride in offering good quality products and good delivery to our clients.
Kind Regards,
Flooring Direct
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Trusted Customer
Lancashire
6 years ago
Lo que Trusted Customer dijo sobre Flooring Direct:
Great quality product at a fantastic price. Very quick turnaround given the current lockdown situation. Would definitely use again!
Chris
Flooring Direct
6 years ago
Good Afternoon,
Thank you for your lovely review of our great quality products which are being offered by Flooring Direct. We are working so hard to satisfy our customers during this difficult time and your comments are appreciated by our staff.
Kind regards,
Flooring Direct
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Trusted Customer
6 years ago
Lo que Trusted Customer dijo sobre Flooring Direct:
Shocking. Look elsewhere.
Placed an order for flooring on 23rd March. Due to everything that is going on in the world at the moment, I left them until the following Monday (a full week) before chasing up my order, only to be...
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Chris
Flooring Direct
6 years ago
Good Afternoon Elliott,
Thank you for your comments. We have taken them on board and will look to improve our service in the future. Whilst we do understand your frustration, we are now implementing certain measures to improve our communication and we do apologise for the experience that you had.
I have instructed our team to reach out to you to see how we can assist you further and resolve the issue. We have also taken your feedback on board and implemented certain measures to ensure that our customer receives a satisfactory service in these difficult times.
With regard to your comments on the couriers, we have experienced delays with all our couriers, particularly our busier ones and unfortunately this is out of our control. We do apologise for this.
Kind regards,
Flooring Direct
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Cliente de confianza
6 years ago
Glad I found this company.
Fast delivery, great price and had just what I wanted.
Chris
Flooring Direct
6 years ago
Good Afternoon,
Thank you for your kind comments about the service offered by Flooring Direct. We do offer a fast delivery even in these difficult times and we are glad we managed to provide a good service.
Kind Regards,
Flooring Direct
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Trusted Customer
6 years ago
Lo que Trusted Customer dijo sobre Flooring Direct:
On time, protected and packed well for delivery.
Chris
Flooring Direct
6 years ago
Flooring Direct aim to please all our customers during these unique circumstances and we are delighted to see a five-star review of our services. Packed well for delivery and also protected packages is a way we ensure our customers are satisfied with their purchase.
Kind Regards,
Flooring Direct
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Trusted Customer
6 years ago
Lo que Trusted Customer dijo sobre Flooring Direct:
Brilliant both purchase & delivery
Chris
Flooring Direct
6 years ago
Good Morning Stephen,
Thank you for your lovely comments about the brilliant purchasing service and delivery at Flooring Direct. We are constantly aiming to please during these circumstances.
Kind regards,
Flooring Direct
Flooring Direct deliver state-of-the-art carpet and flooring materials to people all over the UK. Our wealth of experience and buying power has enabled us to source some of the very best products and brands on the market and to sell them at the most competitive prices. We buy from the top manufacturers of carpet & flooring, both in the UK and overseas.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Flooring Direct deliver state-of-the-art carpet and flooring materials to people all over the UK. Our wealth of experience and buying power has enabled us to source some of the very best products and brands on the market and to sell them at the most competitive prices. We buy from the top manufacturers of carpet & flooring, both in the UK and overseas.