Hi Steven, we're delighted that you are happy with your furniture. However, we are sorry that the level of customer service you received did not exceed your expectations. As you can imagine, our business and staff have been affected by the Covid-19 pandemic; we have been operating with a reduced team, our team members have had to work from home on occasion. Our supply chain has been affected too, which has brought additional challenges. Despite this, we have, and continue to create the high-quality furniture we have built our reputation on.
Regarding your query about how the furniture was packaged - our delivery team take great care when transporting all furniture and package the items accordingly. We are committed to saving the environment, and any additional packaging used for your particular delivery would have been unnecessary and wasteful.
We hope you enjoy your furniture for many years to come.
Chesterfield Sofa Company Ltd
