How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

127

136

ratings over the past year

Displaying all 1,512 reviews

Mr Reimer

Headwater Verified

4 years ago

What Mr Reimer said about Headwater:

2 days after the booking I haven't received a receipt nor ATOL cert. But you've taken the money!

Kerry

Headwater

4 years ago

Dear Mr Reimer, Thank you for your 3* review, our records show a confirmation invoice and ATOL certificate have been privately emailed to you earlier this morning, thank you for choosing to travel with Headwater. Kindest Regards Kerry - Customer Operations Team Leader

Haydn

Headwater Verified

4 years ago

What Haydn said about Headwater:

Great patience from the sales team ...............

The service I got from the sales team was helpful and friendly. An itinerary was set up for a trip to Italy and, because of circumstances beyond my control, I was forced to ditch my original plans....

Trusted Customer

Headwater Verified

4 years ago

Excellent Service

We have booked with Helen Hodson help before. She’s kind, knowledgeable and nothing is too much trouble. With Helen’s advice we have chosen a cycling holiday for next July in France.

Mrs Mccarthy

Headwater Verified

Bristol

4 years ago

What Mrs Mccarthy said about Headwater:

Friendly, helpful efficient customer service

It was great to get straight through to someone on the phone and then to get such a friendly reception and helpful advice and efficient service.

Miss Saunders

Headwater Verified

4 years ago

What Miss Saunders said about Headwater:

Efficent, effective and informed. Headwater always keeps us updated on booking progress and offers advise and alternatives as necessary.

Mr Taylor

Headwater Verified

Yorkshire

4 years ago

What Mr Taylor said about Headwater:

Friendly efficient problem solving

Katie sorted out my issues very efficiently. Over a series of 4 or 5 calls in the space of a couple of hours, she had everything sorted. Definitely went the extra mile. We’ll impressed.

Mrs Payne

Headwater Verified

4 years ago

What Mrs Payne said about Headwater:

Cycling in Puglia

Great holiday, excellent locations and hotels on route, very good service with excellent communication throughput. The Headwater App could do with some fine tuning to make the navigation easier in...

Trusted Customer

Headwater Verified

4 years ago

Great so far

The person handling my booking read the notes and responded to them. Sometimes this is missed out by many companies in the rush to 'turn around' a booking.

Trusted Customer

Headwater Verified

4 years ago