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Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

127

136

ratings over the past year

Displaying all 1,512 reviews

Mr Browne

Headwater Verified

4 years ago

What Mr Browne said about Headwater:

Great service from an agent who was clearly very familiar with the holiday I was interested in.

Mrs Hare

Headwater Verified

nr grantham

4 years ago

What Mrs Hare said about Headwater:

Megan dealt with my holiday arrangements, she was very cheery and helpful. I was very impressed with the hotel and walks around the area. Would be happy to recommend.

Ms Mcnally

Headwater Verified

4 years ago

What Ms Mcnally said about Headwater:

Far from transparent terms/costs but good customer service.

Very courteous team and prompt responses to queries. However, there were discrepancies between the Exodus and Headwater T and Cs which meant i had no option but to pay the 'optional' single...

Mr Rhodes

Headwater Verified

4 years ago

What Mr Rhodes said about Headwater:

Fast response. Knowledgeable. Very pleasant. Would recommend.

Response to queries very fast. Always pleasant. Would recommend. Range of cycling options is great. Little disappointed we could not get a minor change to one of the holidays. Would be good if they...

Trusted Customer

Headwater Verified

4 years ago

Customer service replied very quickly and positively. I felt they new what they were doing so I was in safe hands.

Mrs Richmond

Headwater Verified

4 years ago

What Mrs Richmond said about Headwater:

New to Headwater, I’ve been impressed with the personal interest shown to me during a recent ‘tricky’ situation. Communication has been impressive and I now look forward to my first holiday...

Mr Clarke

Headwater Verified

4 years ago

What Mr Clarke said about Headwater:

Useful and speedy responses to initial enquiry. Gone well to order stage.

Trusted Customer

Headwater Verified

4 years ago

I asked could they meet the price direct from the hotel in Norway as they were offering a discount on certain dates. Very positive in your response and came back with a reviewed price for that week.

Mrs Bartlett

Headwater Verified

4 years ago

What Mrs Bartlett said about Headwater:

Very friendly helpful staff. Lovely walks, well chosen hotels and itinerary

Mr Reimer

Headwater Verified

4 years ago

What Mr Reimer said about Headwater:

2 days after the booking I haven't received a receipt nor ATOL cert. But you've taken the money!

Kerry

Headwater

4 years ago

Dear Mr Reimer, Thank you for your 3* review, our records show a confirmation invoice and ATOL certificate have been privately emailed to you earlier this morning, thank you for choosing to travel with Headwater. Kindest Regards Kerry - Customer Operations Team Leader

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