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Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

127

136

ratings over the past year

Displaying all 1,512 reviews

RAYMOND MONK

Feefo Verified

3 years ago

What RAYMOND MONK said about Headwater:

Everything was absolutely marvelous. Hotel room was fantastic, food was delicious. We did all the walks. Used Bolt app to call up a cab when needed. Great fun.

Trusted Customer

Feefo Verified

3 years ago

Well organised but not always ideal for cycling

What you did well: All went smoothly. An issue with my bike was dealt with very well. Not so well: The holiday was more urban than I expected with a lot of cycling on busy roads, due to hotels...

CAROL SWEET

Feefo Verified

London

3 years ago

What CAROL SWEET said about Headwater:

They found me an Xmas country ski trip at the last minute which was amazing. Thank you Katie and Merry Christmas.

Trusted Customer

Feefo Verified

3 years ago

As always - efficent and effective in dealing with our booking. Friendly and informed , getting back to me quicklyto answer any queries.

RITA HAZELDINE

Feefo Verified

Nottingham

3 years ago

What RITA HAZELDINE said about Headwater:

We were very disappointed and even considered changing our plans.

After paying the deposit, we received no acknowledgment that they had received the money. I had to telephone to check. Also we subsequently received a short email asking us to pay a further amount...

Paula Farmer

Headwater

3 years ago

Thank you for posting your review. We are so sorry that your holiday booking has not been a positive experience to date. Your feedback is extremely important to us, and we will continually strive to improve on our service delivery.

ALYSON EVERSON

Feefo Verified

3 years ago

What ALYSON EVERSON said about Headwater:

Lovely staff as always

Knowledgeable and friendly staff. Holiday booked with very little effort

Trusted Customer

Feefo Verified

3 years ago

Katie was excellent - very polite & efficient. She sorted out a slightly unusual problem with no fuss whatsoever.

Trusted Customer

Feefo Verified

3 years ago

they were very responsive and helpful

NICHOLAS GRIER

Feefo Verified

Edinburgh

3 years ago

What NICHOLAS GRIER said about Headwater:

Excellent customer service

Headwater has many virtues, but two of them in particular stand out. One is Megan Wyatt, and the other is Katie Smith. Both of them in my dealings with them have gone out of their way to be helpful...