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Headwater Reviews

Displaying all 1,512 reviews

Trusted Customer

Feefo Verified

3 years ago

Great service

I was pleased that Megan spotted the room I was being allocated was a double not a twin. I appreciated that she looked for the best deal on the flights. She was very friendly and helpful.

Steph

Headwater

3 years ago

Thank you for your lovely review. Megan does have exceptional attention to detail and so I am pleased she noticed the error. Have a wonderful time in Venabu when it arrives. This is one of our most popular trips so I am sure you will :-) Stephanie

HARRIET

Feefo Verified

Chichester

3 years ago

What HARRIET said about Headwater:

Excellent service

Really helpful and person service. Understood what we needed and double checked everything. Had useful personal experience of the holiday as well

Steph

Headwater

3 years ago

Thank you very much for your lovely comments. I know Lauren is in touch with you about your trip and she will continue to assist you with your arrangements. Stephanie

Trusted Customer

Feefo Verified

3 years ago

Steph

Headwater

3 years ago

Thank you for your 4* review, it's much appreciated. You have picked a fabulous trip, I'm sure you will enjoy it :-)

Trusted Customer

Feefo Verified

3 years ago

Helen has been very helpful throughout our decision to book a holiday with Headwater. I have thrown many questions at her, but nothing fazes her, and she has been more than helpful.

Steph

Headwater

3 years ago

Hi Susan, thank you for your comments, Helen will be thrilled. You have chosen a fabulous trip in the Dordogne, one of my favourite parts of France. Have a fabulous time when it arrives. Stephanie

Trusted Customer

3 years ago

Thank you Stephanie. Am I right in thinking that we are now eligible to receive 2 National Trust vouchers @£75?

Steph

Headwater

3 years ago

Hi Susan, absolutely! They have been applied to your booking and you should receive them by the end of October. Enjoy treating yourself :-) Stephanie

Trusted Customer

3 years ago

Wonderful, thank you so much!!

Steph

Headwater

3 years ago

You are very welcome :-)

Trusted Customer

Feefo Verified

3 years ago

Very responsible. Excellent service.

Steph

Headwater

3 years ago

Thank you very much for your comments. Andrew will so pleased you are happy with his service :-) Enjoy your trip when it arrives! Stephanie

JACLYN WOOD

Feefo Verified

3 years ago

What JACLYN WOOD said about Headwater:

Better than brilliant customer service

Travel companies show their real worth when things go wrong. The weather in Greece royally scuppered our holiday plans but Paula and Katie at Headwater were all over it and within 24 hours we had a...

Steph

Headwater

3 years ago

Thank you so much for you lovely review. I am so pleased we were able to get you alternative holiday. Who would think Greece would have bad weather in September!. Enjoy Italy and we look forward to booking Greece in the future. Stephanie

MARK GLADMAN

Feefo Verified

3 years ago

What MARK GLADMAN said about Headwater:

Excellent service provided by Andrew and the team as always.

Steph

Headwater

3 years ago

Thank you so much for your comments, I will feed them back to Andrew. You have booked a wonderful trip that I was lucky enough to experience earlier in the year. Have a great time. Stephanie

TESSA GOODCHILD

Feefo Verified

3 years ago

What TESSA GOODCHILD said about Headwater:

Prompt efficient helpful friendly

Steph

Headwater

3 years ago

Thank you so much for our 5* review. I am so pleased our service has met with your expectations. I can see you are due to travel soon so have a safe journey and a wonderful holiday.

MARGARET MACMILLAN

Feefo Verified

3 years ago

What MARGARET MACMILLAN said about Headwater:

excellent so far

Understood what I wanted to book, remembered me from previous bookings, came back to me within hours so that I could proceed and pay my deposit. Informed what information they are waiting for.

Steph

Headwater

3 years ago

Thank you for your comments. I know we have spoken about your booking too! So pleased we managed to secure your dates and get you an amazing holiday to look forward too.

VIVIENNE JONES

Feefo Verified

3 years ago

What VIVIENNE JONES said about Headwater:

Late Autumn get-away.

Good customer service. Lauren and Andrew were both helpful on the telephone.

Steph

Headwater

3 years ago

Thank you so much for your lovely comments. I will feed them back to Lauren and Andrew. You have picked a wonderful trip! Having visited myself earlier this year I am sure you will have a fabulous time :-) Stephanie

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