AttractionTickets.com Reviews

We’re really sorry to hear about this experience and completely understand how frustrating it must have been. Please contact our Customer Service team so we can investigate what happened. You can email them at customerservices@attractiontickets.com or call 0203 904 4988. Best Regards, Attraction Ticket Team

Thank you for sharing your feedback with us. We completely understand your frustration and the inconvenience it has caused. As much as we sympathise with the situation and always want to help, it's important to note that our ticket amendment and refund policy, as outlined at the time of purchase, specifies that tickets can only be amended or cancelled more than 72 hours before the selected date, in alignment with Disneyland's terms. Unfortunately, regardless of the reason, Disneyland won't refund us for the tickets issued. If you need any other documents for the insurance claim, just let us know, and we'll do our best to assist. We sincerely apologise that this isn’t the outcome you were hoping for.

Thank you for sharing your feedback, Dan. We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. This is certainly not the level of service we aim to provide. We would like to clarify that we work with live pricing and availability for hotel reservations, and they can change quickly between adding a booking to your basket and finalising payment. We fully understand how frustrating this can be and apologise for being unable to fulfil your booking as expected. Please be assured that we always strive to be transparent and ensure everything is clear. We regret that this situation was not handled in a way that gave you confidence or reassurance, and we acknowledge how upsetting this must have been. We are also sorry that you experienced these issues across two separate bookings. We recognise how unfortunate and disappointing this must have been, particularly given your previous experiences with us. Our goal is to provide the best possible service, and we recognise that on these occasions we fell short of your expectations. We sincerely hope you will consider giving us the opportunity to serve you better in the future. If you have any questions or require further clarification, please don’t hesitate to contact us. Best regards, Attraction Tickets Team