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V12 Retail Finance Reviews

Displaying all 5,265 reviews

Trusted Customer

7 years ago

What Trusted Customer said about V12 Retail Finance:

Excellent advice

Trusted Customer

7 years ago

What Trusted Customer said about V12 Retail Finance:

Straight forward process.

Straight forward process from application to delivery.

Trusted Customer

7 years ago

What Trusted Customer said about V12 Retail Finance:

Excellent

Trusted Customer

WESTCLIFF-ON-SEA

7 years ago

What Trusted Customer said about V12 Retail Finance:

I've had no problem with the service as such when it comes to purchasing items but the last couple of months I've wanted to pay off my last two items in full as I've moved house I can't find all my...

Lisa

V12 Retail Finance

7 years ago

Good Afternoon Mr. Bullivant,

I am sorry to hear that you are unhappy with the service you received from us and thank you for taking the time to make us aware.

I have passed your comments to our Customer Resolutions Team, who will investigate the matter and contact you directly, as soon as possible to offer a resolution to the concerns you have raised. We do look to resolve your complaint as soon as possible which in normal circumstances will be within 56 days, if we are unable to resolve your complaint within 56 days then we will write to you with an update.

Kind Regards,

Lisa Higgins

Customer Resolutions Executive

Trusted Customer

7 years ago

What Trusted Customer said about V12 Retail Finance:

Good overall and would use them again.

Overall my experience with V12 Finance has been good. You generally don't have to do anything other than meet your obligations and they will do theirs. My only gripe is contacting them. For me at...

Lisa

V12 Retail Finance

7 years ago

Good Afternoon Mr. Marple,

Thank you for taking the time to leave a review. I am sorry to hear that you were unhappy with the service you received when contacting us. If you would like us to look into the matter further, please call us on 02920 468 900, or email complaints@v12finance.com.

We have also recently launched our V12 Retail Finance Self-Service Portal. The portal will allow you to view your outstanding balance, get answers to frequently asked questions and send secure messages to our Customer Service Team 24 hours a day. The portal has been designed to allow you to access your V12 Retail Finance agreement information when it’s convenient for you, on a device that works for you. You can register to use the free Self-Service Portal - https://selfservice.v12finance.com/register

Kind Regards,

Lisa Higgins

Customer Resolutions Executive

Trusted Customer

7 years ago

What Trusted Customer said about V12 Retail Finance:

Spoke with company a couple of times in phone. Good customer service and polite staff

Trusted Customer

7 years ago

Excellent service

The process was painless and decisive. Excellent communication. I have recommended V12 to family and friends.

Trusted Customer

7 years ago

What Trusted Customer said about V12 Retail Finance:

Valued customer treated appallingly

Poor

Lisa

V12 Retail Finance

7 years ago

Good Afternoon Mr. Hall,

I am sorry to hear that you are unhappy with the service you received from us and thank you for taking the time to make us aware.

Kind Regards,

Lisa Higgins

Customer Resolutions Executive

Trusted Customer

7 years ago

Very quick and helpful

Quick, no nonsense and very helpful.

Trusted Customer

7 years ago

What Trusted Customer said about V12 Retail Finance:

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