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Sephora Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 180,270 reviews

Trusted Customer

Feefo Verified

18 days ago

Good service

Always helpful. Prompt delivery n nicely packed

Trusted Customer

Feefo Verified

18 days ago

Vanessa

Sephora

18 days ago

Hello Thank you for taking the time to leave a review and we are sorry to see that you have not had a positive experience. Please contact us at care@sephora.co.uk with further details so we may assist you further. Kind Regards, Sephora Customer Care

Jo Mamode

Feefo Verified

18 days ago

What Jo Mamode said about Sephora:

Excellent customer service from Sephora

My parcel was misplaced with Evri & sephora was fantastic at responding quickly & sending out a nextday delivery replacement. Great customer service, however, I think you should consider changing...

Trusted Customer

Feefo Verified

19 days ago

Happy shopper

Easy to order. Speedy delivery. Well packaged.

Mal Kubik

Feefo Verified

GBR

19 days ago

What Mal Kubik said about Sephora:

Smooth Shopping Experience

I'm very happy with my Sephora perfume purchase. The ordering process was smooth and hassle-free, and my order was processed quickly. Delivery arrived right on time, with the perfume securely...

Trusted Customer

Feefo Verified

19 days ago

Appalling Quality Control – Safety Hazard!

I recently ordered the UKLash hair vitamins, and I am deeply disappointed. One of the bottles arrived already opened, and some of the vitamins had actually been eaten. Because of the obvious hygiene...

Vanessa

Sephora

18 days ago

Hello Thank you for taking the time to leave a review and we are sorry to hear you have encountered issues with your product. Our team will be in touch shortly regarding this matter. Kind Regards, Sephora Customer Care

Julie King

Feefo Verified

GBR

19 days ago

What Julie King said about Sephora:

Great premium product range

Great choice of premium products on website often at competitive prices. It’s the first website I look at when looking for all things beauty. Despatch is generally quick although I have experienced...

Trusted Customer

Feefo Verified

19 days ago

Hitty miss when buying online..

A little slow when it comes to refunding people. I understand we have to wait for things ti be checked and processed, but it takes alot longer than anywhere else. Also Bought some Nars makeup online...

Barbara

Sephora

19 days ago

Hello, Thank you for your feedback. We sincerely apologise for the delay you experienced with your refund and for any inconvenience this has caused. Just wanted to let you know our team has reached out to you regarding your order to resolve this. Best, The Sephora Team

Sue Collingham

Feefo Verified

GBR

20 days ago

What Sue Collingham said about Sephora:

Prompt Delivery

I ordered a gift voucher for a relative's Birthday gift and it arrived very promptly, quicker than I expected. I always find Sephora a reliable company to order online from.

Trusted Customer

Feefo Verified

20 days ago

Impressive communication skills when shopping

I really like the service and approve of the quality of service and delivery even in the actual store everyone is so kind and so engaged in what we need help with.

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