Sephora Reviews

Hello, Thank you for bringing your recent experience to our attention. We are truly sorry to hear about the "terrible service" you encountered, from the lack of response to your online query about the gift voucher, to the difficulties with our website's captcha, and the inability to assist you in-store. We understand completely how frustrating and disappointing it must have been to have your wife receive her birthday gift voucher several weeks late due to these issues. This is certainly not the standard of service we aim to provide, and we sincerely apologize for falling short of your expectations. We are taking your feedback very seriously and are investigating these points internally to understand where our processes failed and to prevent similar occurrences in the future. Kind regards Sephora UK Customer Care

Hello, Thank you for taking the time to leave us feedback. We are very sorry to hear you have not received your order. Our team have been in touch via email today with an update for you. Kind regards Sephora UK Customer Care