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AirPortr Reviews

https://airportr.com/

Check-in your baggage from your doorstep, and have them delivered to your destination.

Service

ratings over the past year

Displaying all 6,182 reviews

Trusted Customer

Feefo Verified

Lexington, KY, USA

9 years ago

What Trusted Customer said about AirPortr:

Good communication. Easy to work with. It was hard to connect and make the reservation before my trip. I could not get a call back and could not get it booked online. That is my only complaint.

Trusted Customer

Feefo Verified

9 years ago

Terrible first impression on arrival into Heathrow

I arrived in Terminal 5 and wandered around looking for the Airportr Desk. I walked up and down and up and down in the arrivals area, couldn't see the desk and eventually asked someone who pointed...

Lucy

AirPortr

9 years ago

Thanks for taking the time to feedback and apologies again for the substandard service you received. We are investigating the staff involved in this incident.

Trusted Customer

9 years ago

I don't think this is a staff issue. if AirportR takes their desk and shop unit away, it's not the staff's fault that customers cannot find them. The problem is with the idea that you can operate without a fixed unit in the terminal, and the way that it was closed down seems to have been badly communicated (to the point that another person said they thought AirportR had gone under because their shop had shut). When I did find the staff, they were very professional and apologetic, they had no idea why the shop had been taken away. It's your management you should be discussing this with, not the staff on the ground.

Lucy

AirPortr

9 years ago

As most of our bookings are for the check in service it is not efficient for us to have a fixed retail space within the airport. Our staff should be meeting you at the agreed pick-up points during the agreed pick-up slot - if this process is followed customers won't experience the confusion that you did.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

On time and perfect service.

Trusted Customer

Feefo Verified

9 years ago

What a great idea

This was a seamless experience, punctual on both ends and so easy. Thank you!

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Great experience and for a great price - thank you!

Trusted Customer

Feefo Verified

9 years ago

Perfect Luggage Solution!

This is such an effective, wonderful very helpful service. I didn't know what I was going to do with my larger bag for the first week of my trip (until my return to London). I was very leery of...

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Great friendly staff, thank you for your help.

Trusted Customer

Feefo Verified

9 years ago

Long wait for service

No one was waiting for me. I had to call the help number and was told the woman who could help me was not there but they would pass a message. After 30 minutes someone came to take my bags. They...

Lucy

AirPortr

9 years ago

We're sorry your experience was unsatisfactory. We're always looking to improve our services so please be reassured we take your feedback seriously.

Trusted Customer

Feefo Verified

Kent

9 years ago

What Trusted Customer said about AirPortr:

The best service out there! So easy!

Could not ask for a better service. So easy to do and the communication advising me of when my luggage had been checked in was spot on. A lovely lady called me when I landed and advised where she was...

Trusted Customer

Feefo Verified

9 years ago

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