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AirPortr Reviews

Displaying all 6,182 reviews

Trusted Customer

Feefo Verified

Old Greenwich, Ct. USA

9 years ago

What Trusted Customer said about AirPortr:

confirm correct acceptable bag weight at pick up location

They should confirm the weight of the bags at the pick up location when they are scanning the boarding pass and passport. The hotel in London, The Taj Buckingham Palace Concierge weighed the bags...

Trusted Customer

Feefo Verified

9 years ago

excellent and friendly service

yes

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Speedy and efficient service with some small problems to iron out

Overall the service was super-smooth when it worked. My problem came about when I was overloaded from a flight. Contacting the telephone help resulted in some promises to change that did not occur...

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Seamless and pleasant

Very pleasant experience overall - the staff who picked up my luggage was courteous with a good sense of humor, while the staff who met me for collection took the trouble to accompany me to the VAT...

Trusted Customer

Feefo Verified

9 years ago

Most useful service - works as it says on the tin. For hotels as well.

Excellent service. A particularly nice touch was having a trolley ready for me at Gatwick.

Trusted Customer

Feefo Verified

9 years ago

Would not try again

I was very unhappy with the service from Airportr. My flight into London Heathrow was 15 minutes early, so I waited at the area where Airportr's website and helpline said that the representatives...

Lucy

AirPortr

9 years ago

Thanks for your feedback - we're sorry you had such a poor experience. We're always looking to improve our service and take such complaints very seriously.

Trusted Customer

Feefo Verified

9 years ago

Create more time to explore London

You freed up an entire day to explore London

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Charged more than agreed price. Poor customer service.

Had confirmation via email the total cost would be £60 but was charged £70. They've ignored all my emails since. If you phone the office number, they can't do anything - it's almost as if the...

Lucy

AirPortr

9 years ago

Hi Gendo. We can see from our records that the value of your booking was not increased since you booked the service. Our system updates the price on the check out screen depending on your address so I imagine this is where the confusion lies. Unfortunately we do not offer refunds after your booking has taken place. Our reception service is outsourced after certain hours - the rest of the time our team are based in our London head office.

Trusted Customer

9 years ago

From Michael Anson on 31 July 'Oops, sorry for the confusion but yes this £60 would be the correct price for a city delivery of 4 bags to your address in Kingston.' I was charged £70 on 2 August No confusion. Just ripped off.

Lucy

AirPortr

9 years ago

Hi Gendo. Apologies - it looks like you were misquoted in this trail. The cost of your trip would always have been £70. However, we will refund the additional £10 to your original payment method as a gesture of good will.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

Missed connecting flight due to agent being late

I missed my flight because the agent was not at the designated meeting area until 47 minutes after the time. When I called I was told that it is my fault for not texting back to the agent (instead,...

Lucy

AirPortr

9 years ago

Hi Aharon. Our records show that we were not late - we were ready to meet you in the terminal between 12 and 1pm (your booked pick-up slot). Your flight only landed at 11:50 which did not allow enough time to clear passport control, collect the bags and then re-check in for your next flight.

Trusted Customer

9 years ago

Thank you for saying again that you were not at fault. The particulars are that I specifically asked the pick up to be early. I called three times after passing passport control to ask for this. Despite doing so, your currier showed up only minutes before the end of the pick up window, at 12:47 causing me to miss my flight. I am sure that you abided by your contractual obligation. My point was that waiting for 47 minutes when I have a flight to catch (and while airporter was made aware of this) is not what I expected from a premium service. Bottom line: you were legally compliant with your contract but the lateness ended up costing me in missing a flight and having to book another one, at £200 cost from an airport across town. You can appreciate why I gave it one star.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AirPortr:

great

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