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AirPortr Reviews

Displaying all 6,182 reviews

Trusted Customer

Feefo Verified

8 years ago

All went very smoothly.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Will def use again!!!

Brilliant service! 10/10. Easy to book, Prompt collection, friendly service, message updates, bags arrived safely!

Trusted Customer

Feefo Verified

8 years ago

Great service. Only minor point was that the driver turned up 2 hours before the booked time and said he would wait for us. We had just returned back to the hotel and wanted to shower and pack. ...

Trusted Customer

Feefo Verified

London

8 years ago

What Trusted Customer said about AirPortr:

Excellent service

Fast and efficient service booking online. Reasonable pricing. Booked Time slot adhered to and texted regularly by them to keep updated on collection time. Driver was helpful and courteous...

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Aleready registered a complaint with Customer Service as the service provided was terrible.

Joshua

AirPortr

8 years ago

Dear Antonia

Please accept our apologies for the troubles our driver had with his mobile internet connection that day. My colleague will be in touch to offer you a free trip in the future where we hope to show you how your AirPortr experience should be.

Josh

Trusted Customer

8 years ago

Hi Josh. Thank you for the reply. I would really appreciate if you or one of your colleagues could get in contact with me. I had to raise a second complaint with customer service And to be honest they haven’t been really helpful. When I mentioned the free trip that was offered to me online they said that they have no idea about it.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Quality Service

Great customer service, and our bags turned up in Sydney safe and sound - made the journey to the airport hassle free and will definitely use again.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Airportr didn't show up, didn't know where driver was. Don't trust Airportr

Airportr didn't turn up. I called three times with no one able to offer me any idea as to where the driver was. Worse, after I cancelled the pick-up at 11.45pm (our taxi the next morning was for...

Joshua

AirPortr

8 years ago

Dear Dr Pandey, once again please accept our apologies for the poor service you received and for the delay in processing your full refund. We have taken learnings from your booking; we can’t change what happened, but we can make sure it doesn’t happen again. Josh

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Helpful and very understanding

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Good would use again subject to finding out about the 2 issues

I was happy apart from 2 issues: 1. when we got to airport BA didnt have record of the bags being collected by AirPortr and I had to call them and connect them with BA. We were allowed to check in...

Joshua

AirPortr

8 years ago

Hi Andrew, sorry to hear 2 of your bags didn’t make the plane - this is indeed Heathrow/BA rather than us, as we successfully injected them into the system without problems.

Regarding our systems syncing - BA’s system does have a note in it for your booking, so they should have been able to confirm :). If you would like to discuss please do get in touch with us.

Kind regards

Josh

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Great idea and superb execution.....

Really took away a lot of the stress from a long day's travel. Now they just need to extend it to other airlines as we don't tend to stick to BA for every trip.....

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