AirPortr Reviews

Dear Henry,

Sorry to hear you have had a negative experience. We do request BA to add priority tagging in accordance with the pax booking, ultimately, it's the airline's responsibility. Understandably this does not help your situation and I will look at getting this escalated. We hope you will consider using us in the future.

Hi there, 

I’m very sorry to hear about the service you received. This is far below the service we strive for and I have escalated this to our customer service manager.

We would like to show you how our service experience is meant to be, so would like to offer you a credit for the cost of your last booking. My colleague will be in contact with you via email shortly. Apologies again. 

Good afternoon, 

Sorry to hear that our service didn't meet your expectations. I understand that although our team checked-in your bags on time for your LHR-MIA flight, they were not actually loaded onto that flight by the airline – so they were unable to be collected in Miami at the time of your arrival. 

Despite your clear instructions to AirPortr (and by association, BA) for the bags to be delivered to Miami, the fact that your luggage missed the initial flight means that they were unable to be followed. 

As a service designer at AirPortr, I'm very interested in hearing from our clients on ways to improve our offering. Any feedback is taken on board and used to improve our processes and operations in future - so please feel free to contact me here at your convenience.

Please accept my apologies for this experience not living up to the standard it should.

Kind regards,

Ed