How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AirPortr Reviews

https://airportr.com/

Check-in your baggage from your doorstep, and have them delivered to your destination.

Service

ratings over the past year

Displaying all 6,182 reviews

Trusted Customer

Feefo Verified

8 years ago

Great service. I booked this service the day before my flight. I work in central London and had an evening flight. Took the stress out of commuting with a suitcase.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Good in theory: prone to **** ups

Should have been good but the driver failed to turn up despite having sent an email an hour before confirming that he was on his way! Good job we'd arranged pickup for the night before which gave us...

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

I was not sure about how successful the service would be, but I was pleasantly surprised about it. Only comment is that I was told to expect the acceptance of the luggage by BA would be happening 2...

Trusted Customer

Feefo Verified

London

8 years ago

What Trusted Customer said about AirPortr:

Great customer service. Make the whole check in and travel process so easy.

Trusted Customer

Feefo Verified

8 years ago

Very good except slow refund

Everything was great. Except that I read that you could decrease the number of bags you want to be picked up, even after purchase and that you would be refunded. I don't think I have been refunded...

Trusted Customer

Feefo Verified

London

8 years ago

What Trusted Customer said about AirPortr:

A better way to get luggage to LHR

This is the first time I have used this service and I was very impressed with the professionalism of the service and the timeliness of the service. It certainly beats struggling on the public...

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

very high quality service.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

Scary

Collection procedure all good & communication of progress through to check in fine. BUT then contradictory advice about collection in US caused major issue

Michelle

AirPortr

8 years ago

Hi Philip, we are sorry to hear about your negative experience. One of our customer service agents will be in contact shortly to further understand the issue.

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AirPortr:

On time, polite, detail explanation re how the luggage wil be handled and double check that all information are correct. Extremely good.

Trusted Customer

Feefo Verified

Antigua

8 years ago

What Trusted Customer said about AirPortr:

Very efficient I will use them every time

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo