Very courteous. One hiccup, one advisor didn't ring back when promised so I had to chase but other than that, can't fault the service. As for any claim handling, I can't comment and hopefully, will...
I really appreciate the ease of service. The questions were clear, easy to understand and relevant to what my policy required. I believe it's good value for money. I also think that the little logo I...
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Date of purchase: 02/01/2026
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Trusted Customer
Feefo Verified
6 months ago
The advisor was rather rude and abrupt. I did say I had not applied for this type of insurance before. Then when I was asked what date I wanted for direct debit to be paid I then told you carnt have...
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PolicyBee
PolicyBee
6 months ago
Hello,
We’re sorry to hear about your experience and appreciate your feedback. We’ll review our training around customer communication and care to ensure every customer feels valued and supported. Thank you for bringing this to our attention.
Kind regards, Kerri-Ann Hockley, Customer Service Director
Customer service excellent I had to phone a couple of times check a few details. Answered the phone straight away, friendly and helpful. Good value exactly what I was looking for.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.