PolicyBee are actually great. However, you get 3 stars from me as I strongly disagree with sending out 'review our service' emails after every interaction. It is annoying and represents bad service....
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Zoe
PolicyBee
1 day ago
Hello, we've checked with the independent operator, Feefo, who send out our customer satisfaction surveys. As far as they know, they've only sent out one email requesting feedback from you. I'm sorry if you've found otherwise. We'd be happy to clear things up with you so please don't hesitate to get in touch if you'd like to discuss this further.
Kind regards, Kerri-Ann Hockley, Director of Customer Service.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on..
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on..