Plumbs Reviews

Thank you for your feedback. After looking into your comments, we understand that you initially ordered the ‘knife pleat valance’ but upon receipt of your finished covers you requested that we amend this to be a ‘skirted valance’. We can see that an appointment had been arranged to get the valance adjusted for you. We are very sorry in the delay you have faced waiting for this appointment. We will ensure that this order is treated as a matter of priority so that the work is carried out as quickly as possible. Customer Services Team

Thank you for your feedback. We were very sorry to read of the delay and the issues you have had with the fit of your covers. We will speak to Karen Campbell to ensure that this issue is resolved as soon as possible. If you do not here from Karen this week please contact a member of the customer services team from Head Office who will look into this for you. Once again we would like to apologise for the issues you have had with your order. Customer Services Team

Thank you for your feedback. We were sorry to read that you are not happy with the fit of your covers. We have a put in a request for your Home Consultant to contact you to arrange an appointment to take a look at the covers for you. They can then advise on the best course of action to improve the fit. We would like to apologise for any inconvenience caused. Customer Services Team

Thank you for taking the time to leave your comments. We are sorry that you felt that we did not understand your requirements for your order. May I respectfully advise that during your home consultation you would have been provided with a number of large samples to help you choose your chosen fabric. This is an important part of our service because it gives you the opportunity to get a good look at the look and feel of the fabric. We are sorry however, that you are not ultimately happy with the product you received. Customer Services Team