Whilst my curtains are absolutely perfect and the quality is excellent, they were let down by the sofa & chair covers, they were not long enough.& were too wide, and all the rep could say was they...
I was very pleased with the service and the attention given. I was very thrilled
when they were fitted and everyone who has seen them feel as I do.
I am thinking of getting a quote from you to...
We are delighted with every stage of the service from the first contact with a helpful experienced representative, who assisted our choice from the vast range available, to the final delivery of the...
Ordering and service was extremely good, although we did not receive the initial
correspondence package, with discount offers, until after the representative had
visited us. He did include a...
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Trusted Customer
13 years ago
Having read other comments from dissatisfied customers since our review was
made, we are obviously not alone in feeling the whole service received from
Plumbs is not ideal, and could be classed as sub-standard. The customer relies
almost totally on the advice and attitude of the representative. In our case, had we
known the sofa cover would not fit snugly and tightly, due to the indentations
mentioned, we would not have ordered loose covers. Of course, a sale would have been lost. Total honesty, though, surely is expected from a well known
Company such as Plumbs.
Thank you for your feedback. We are very concerned to hear of the issues you have had with your curtain order. We will arrange for the home consultant to contact you to come and take a look at the curtains and take the necessary steps to improve the finish of the curtains.
Customer Services Team
Contact with head office quite good but work on loose covers very poor.
Plumbs
Plumbs
13 years ago
Thank you for your feedback. We are very sorry that you are unhappy with the fit of your loose covers. It is sometimes necessary to make adjustments to loose covers as they are a made-to-measure product. We have spoken to our local craftsmen and he informs us that your furniture is suitable for loose covers and he is very confident he can complete the modifications to your satisfaction. Please be assured that this is being treated as a matter of priority.
Customer Services Team
The Plumbs representative was very helpful and efficient. He was punctual, polite and he guided me through the process of choosing a fabric without being pushy.
The covers were more expensive than...
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.