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Plumbs Reviews

Displaying all 6,692 reviews

Trusted Customer

13 years ago

The service was good and reasonably efficient. However, as a supposedly made to measure service…

The service was good and reasonably efficient. However, as a supposedly made to measure service I do not think I got the product I really required

Plumbs

13 years ago

Thank you for your feedback, we are sorry that we were able to meet your specific requirements on this occasion but are pleased that we were able to offer to you an alternative as a compromise. We feel sure that your purchase will give you many years of good service and hope that you may still feel able to contact us again with any future requirements that you may have. Customer Services Team

Product reviews

Date of purchase: 06/08/2013

Trusted Customer

13 years ago

I am about to cancel an order after long,long delay and someone constantly telling me someone…

I am about to cancel an order after long,long delay and someone constantly telling me someone else will call me --- terribly bad customer service I had heard that Plums was 'the best" - can't say I...

Plumbs

13 years ago

Thank you for your feedback we are sorry that you have not been happy with our service and your feedback is noted. Please be assured that we do place a great emphasis on striving to provide the standard of service and the quality of product that our customers expect and quite rightly deserve. We would like to humbly apologise for the inconvenience caused. Customer Services Team

Product reviews

Date of purchase: 31/07/2013

Trusted Customer

13 years ago

Excellent service from the time I first made contact until the covers were fitted.

Product reviews

Date of purchase: 17/06/2013

Trusted Customer

13 years ago

I need a category between poor and good. Delivery and collection men were excellent and I liked…

I need a category between poor and good. Delivery and collection men were excellent and I liked the way the chair was double wrapped for protection Otherwise workmanship is good

Plumbs

13 years ago

Thank you for your feedback, We are pleased to hear that you were happy with our delivery service with both the delivery men and the packaging for protection. With regards to the feel of the furniture in relation to the seat height and the space between the arms of the furniture - this can feel quite different when newly upholstered when compared to the original upholstery. This should start to soften through use of the chair. Customer Services Team

Product reviews

Date of purchase: 25/06/2013

Trusted Customer

13 years ago

Everyone seemed very helpful although the timing of everything was a little longer than we…

Everyone seemed very helpful although the timing of everything was a little longer than we had anticipated. However there was attention to detail and good suggestions made so we had nothing to...

Product reviews

Date of purchase: 18/06/2013

Trusted Customer

13 years ago

Product sized by Plumbs rep on 24/07/13 - Rep came to fit. Product on the…

Product sized by Plumbs rep on 24/07/13 - Rep came to fit. Product on the 2nd Sept- too small in depth and taken back by Rep to Plumbs. Have not rec'd a call or new schedule from Plumbs rep. Rang...

Plumbs

13 years ago

Thank you for your feedback, we are sorry to hear that your furniture covers did not fit your furniture. However, it is sometimes necessary with made to measure items for a second fitting. From the information available on our system is appears that the work has been carried out and the Consultant will be contacting you shortly to deliver your purchase. Customer Services Team

Date of purchase: 23/07/2013

Trusted Customer

13 years ago

No problems at all

Product reviews

Date of purchase: 02/07/2013

Trusted Customer

13 years ago

Helpful and friendly representative.

Product reviews

Date of purchase: 18/07/2013

Trusted Customer

13 years ago

More than excellent customer service, from initial consultation to constant updating of the stage we…

More than excellent customer service, from initial consultation to constant updating of the stage we were at, to follow up. Really liked having a named contact at Plumbs whom we could contact at any...

Product reviews

Date of purchase: 07/07/2013

Trusted Customer

13 years ago

Everything went to plan and delivered on dates promised, so unusual these days

Product reviews

Date of purchase: 27/06/2013

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Plumbs Reviews

Loose CoversMore reviews of this productView product websiteI could not get what I wanted and had to settle for a compromise. The set covers are very good but it wanted sort of pillow case covers for the back and the man who came to measure said that they...Read more

Loose CoversMore reviews of this productView product websiteCovers are quite good, not perfect, and one had to be sent back for refit I had heard that Plums was 'the best" - can't say I am terribly thrilled

Loose CoversMore reviews of this productView product websiteThe two chairs which were made from measurements taken were good but the settee which had the material cut on site was really excellent

ReupholsteryMore reviews of this productView product websiteSeat is much higher as cushion is thicker and upholstery on inside of arms is also thicker so the seat is tighter to sit in and this means back support not in best position. Otherwise workmanship...Read more

Loose CoversMore reviews of this productView product websiteQuality of materials good and a wide choice of fabrics and patterns to please most tastes. We are very pleased with ours and although we had a clear idea of what we wanted suggestions made by the...Read more

ReupholsteryMore reviews of this productView product websiteSo far so good

CurtainsMore reviews of this productView product websiteI am pleased with the curtains.

ReupholsteryMore reviews of this productView product websiteOur upholsterer did an excellent job of a rather tricky sofabed and reclining chair. We're very pleased with pattern and material we chose - given the furniture a brand new lease of life.

ReupholsteryMore reviews of this productView product websiteExcellent standard, service, all round good job!!

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